I am so cross with myself

jothp

Going to wash my car in honour of the mouse.
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May 21, 2010
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:mad: :mad: :mad: :mad:

I just booked our first night hotel on a non refundable rate on expedia and just as I hit confirmed realised I had booked the wrong night.:scared1:

So cross with myself - what a waste of cash. Booked the Monday instead of Tuesday because we normally travel Monday to Friday, this time we are going Tuesday to Saturday. I feel like crying :sad1:
 
Contact the hotel direct asap and explain what you have done - You never know they might be willing to help you as you are staying the following night with them rather than simply wanting to cancel as you've changed your mind :hug:

Which hotel was it ?
 
was adagio city aparthotel - do expedia provide info to the hotel on bookings straight away?
 
Oh no- how horrible. Maybe if you contact the hotel direct they might let you swap anyway. Worth a try.
If not then a perfect excuse to go for an extra day. :hug:
 

Oh no :hug: I don't expect this makes you feel any better but you're not the first and you won't be the last.

The hotel must know a night has been booked by Expedia, otherwise it could get double-booked several times over but I don't think they'll have it in your actual name until a few days before the date of stay.

I'd also recommend you do as Carrie suggests and try them, if that fails try contacting Expedia and see if they will let you change it. They'll probably charge a fee if they do but it's bound to be less than the cost of a second booking.
 
Oh no- how horrible. Maybe if you contact the hotel direct they might let you swap anyway. Worth a try.
If not then a perfect excuse to go for an extra day. :hug:

Thanks for the support. DH said exactly the same about an extra night, would mean paying more for the Eurotunnel and changing the travel insurance policy. Just can't believe I was so stupid. Booked in Dh's name so he is going to try phoning the hotel when he has finished what he is doing. Not holding out much hope though. This is what it says on the confirmation email:

The reservation is confirmed by Adagio City Aparthotel Val d'Europe. Your card has been charged in full. This is a non-refundable reservation and cannot be changed or cancelled.
 
was adagio city aparthotel - do expedia provide info to the hotel on bookings straight away?

Haven't a clue about Expedia sorry :confused3 but even if the hotel haven't got your info they can take note and tell you when they will see your booking and if and when they could change it

Adagio is part of Accor and they are normally (in my experience) good on customer service.
 
Oh Jo - I'm so sorry to read this.

I really hope your DH gets somewhere with this. The hope is that because you are not cancelling completely they may let you change it. Either direct with the hotel or via Expedia.

:hug:
 
Oh no :hug: I don't expect this makes you feel any better but you're not the first and you won't be the last.

The hotel must know a night has been booked by Expedia, otherwise it could get double-booked several times over but I don't think they'll have it in your actual name until a few days before the date of stay.

I'd also recommend you do as Carrie suggests and try them, if that fails try contacting Expedia and see if they will let you change it. They'll probably charge a fee if they do but it's bound to be less than the cost of a second booking.

Haven't a clue about Expedia sorry :confused3 but even if the hotel haven't got your info they can take note and tell you when they will see your booking and if and when they could change it

Adagio is part of Accor and they are normally (in my experience) good on customer service.

Oh Jo - I'm so sorry to read this.

I really hope your DH gets somewhere with this. The hope is that because you are not cancelling completely they may let you change it. Either direct with the hotel or via Expedia.

:hug:

Thanks for all your support. I just feel like a bit of an idiot. So far have phoned the hotel who say they have no details of the booking yet and only expedia could change the booking anyway. Expedia say that the hotel do have the details and they are the people who need to change it. :sad2:
 
Well.... Expedia said that they would be able to change the booking if the hotel would authorise it so Dh spoke to the hotel again but they said that there was nobody on duty senior enough to authorise it and there wouldn't be today either so to try calling back on Monday. I sent an email to the hotel after we got off the phone last night so there is a written record that we tried to change the booking straight away and they can't claim to know nothing about it on Monday. Crossing fingers that everything will turn out ok.

If not we have decided we will travel on Monday instead so that night doesn't go to waste. It will cost an extra £20-30 on the Eurotunnel crossing because we would then be away 6 days so no 5 day saver ticket, but it seems a better option than letting the Monday night go to waste.
 
Well.... Expedia said that they would be able to change the booking if the hotel would authorise it so Dh spoke to the hotel again but they said that there was nobody on duty senior enough to authorise it and there wouldn't be today either so to try calling back on Monday. I sent an email to the hotel after we got off the phone last night so there is a written record that we tried to change the booking straight away and they can't claim to know nothing about it on Monday. Crossing fingers that everything will turn out ok.

If not we have decided we will travel on Monday instead so that night doesn't go to waste. It will cost an extra £20-30 on the Eurotunnel crossing because we would then be away 6 days so no 5 day saver ticket, but it seems a better option than letting the Monday night go to waste.
Bless you, really hope they switch it over for you. Don't be too hard on yourself we all make mistakes, I just realised I've thrown £85 away by not returning a pair of 3d glasses that arrived damaged within the timescales :(
 
Bless you, really hope they switch it over for you. Don't be too hard on yourself we all make mistakes, I just realised I've thrown £85 away by not returning a pair of 3d glasses that arrived damaged within the timescales :(

thanks for your support. Have calmed down now I have slept on it. It won't be the end of the world if they won't change it but would prefer if they did.
 
Also meant to say sorry about your £85. sometimes it is so difficult to remember everything you need to do.
 
Oh no! Glad you're not beating yourself up about it too much now, it is such an easy mistake to make.

I had a near miss myself, I booked my hotel first Thurs-Sun, then went to book the Eurostar and thought I was leaving on the Wed. Luckily, I noticed just in time!

I hope you have some luck with the hotel tomorrow! :goodvibes
 
Well no luck. Dh phoned the hotel and the person he spoke to said that they couldn't change products like the one we had bought. He replied " you mean you won't change it" and the manager replied "yes". I am a bit busy at the moment and just came to let off some steam but I will be leaving a negative review of their customer service later and will also be sending the hotel an email to let them know what I think. :furious: I know the product we bought was sold as non refundable and it is my fault but we had tried to change it within an hour of booking and it would make no difference to them to move it by one night. We will be making the most of it by travelling a day earlier but have no intention of giving them any more of my money and will be booking our second night somewhere else. This will be more inconvenient for us as we will be moving hotels twice but I will never make a booking with them again!

Sorry for the vent, just feeling very mad:furious:
 
:furious:oh no! That's shocking customer service! :furious:

I don't blame you for not wanting to book with them again, but as my Nan used to say "Don't cut off of your nose to spite your face", if staying there makes your trip easier then I would still be tempted to use them for that one extra night but NEVER again!

:grouphug:
 
Oh no, I didn't want to say anything earlier but we had similar with Expedia quite a few years ago regarding a flight we booked with them. The flight operator wouldn't budge and Expedia wouldn't either. Slightly different circs but in this instance , the need for changing was partly their fault due to their systems being down when I'd initially gone to book - but still, they wouldn't do a thing :mad:.

Sadly, like a lot of companies these days, their CS is shocking and they just continue to do it! :rolleyes2

Like Helen says though, I do totally understand where you are coming from with the hotel and not wanting to spend another penny with them, but if it does make your lives easier.... stay the extra night then never use them again after that ;).

Is there any mileage in asking if they can do some sort of deal for you booking an additional night due to the error? Or, do you think you've burned your bridges with them?

Huge hugs - I've done similar things myself :grouphug:.

On the plus side.... it's another day at the parks :cheer2:.
 
Oh now, how frustrating! I've done similar things - had to pay loads to change a spelling mistake on a plane ticket etc.

Expedia have notoriously bad customer service - no flexibility at all!
 
:furious:oh no! That's shocking customer service! :furious:

I don't blame you for not wanting to book with them again, but as my Nan used to say "Don't cut off of your nose to spite your face", if staying there makes your trip easier then I would still be tempted to use them for that one extra night but NEVER again!

:grouphug:

Oh no, I didn't want to say anything earlier but we had similar with Expedia quite a few years ago regarding a flight we booked with them. The flight operator wouldn't budge and Expedia wouldn't either. Slightly different circs but in this instance , the need for changing was partly their fault due to their systems being down when I'd initially gone to book - but still, they wouldn't do a thing :mad:.

Sadly, like a lot of companies these days, their CS is shocking and they just continue to do it! :rolleyes2

Like Helen says though, I do totally understand where you are coming from with the hotel and not wanting to spend another penny with them, but if it does make your lives easier.... stay the extra night then never use them again after that ;).

Is there any mileage in asking if they can do some sort of deal for you booking an additional night due to the error? Or, do you think you've burned your bridges with them?

Huge hugs - I've done similar things myself :grouphug:.

On the plus side.... it's another day at the parks :cheer2:.

Oh now, how frustrating! I've done similar things - had to pay loads to change a spelling mistake on a plane ticket etc.

Expedia have notoriously bad customer service - no flexibility at all!

Thanks for your support. I know what you are saying about cutting off my nose to spite my face but I just feel sick about the thought of giving them any more of my money and think doing so would just put me in a bad mood on my trip and I wouldn't want that. I don't really even want to go there for the Monday night but we have paid for it now.
 
Thanks for your support. I know what you are saying about cutting off my nose to spite my face but I just feel sick about the thought of giving them any more of my money and think doing so would just put me in a bad mood on my trip and I wouldn't want that. I don't really even want to go there for the Monday night but we have paid for it now.

Would it be worth hanging on until the end of the month, to see if a flash sale comes up on your dates and you may be able to add an extra night at an onsite hotel?
 


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