Oh no, I didn't want to say anything earlier but we had similar with Expedia quite a few years ago regarding a flight we booked with them. The flight operator wouldn't budge and Expedia wouldn't either. Slightly different circs but in this instance , the need for changing was partly their fault due to their systems being down when I'd initially gone to book - but still, they wouldn't do a thing

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Sadly, like a lot of companies these days, their CS is shocking and they just continue to do it!
Like Helen says though, I do totally understand where you are coming from with the hotel and not wanting to spend another penny with them, but if it does make your lives easier.... stay the extra night then never use them again after that

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Is there any mileage in asking if they can do some sort of deal for you booking an additional night due to the error? Or, do you think you've burned your bridges with them?
Huge hugs - I've done similar things myself

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On the plus side.... it's another day at the parks

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