There were 2 incidents we encountered at WDW lounges/bars that really made the level of stress put upon the cast members really apparent.
1. When I accidentally went to the wrong resort/lounge to look for you, I asked the guy working behind the bar if you were working that night, and it was extremely obvious that he was not in a good mood. (Apparently there was a Mike that worked at this location as well because he just acted like he knew who I was talking about.) When he told me "Mike" wasn't working that night I asked if he knew what your schedule was, but he just sighed as if I was bothering him and said, "No". It was kind of strange that I was only 1 of 2 guests in the bar, but he acted like he just wanted nothing to do with me.
2. The 2nd incident was at a bar that is right outside of a popular restaurant (that I'll also keep nameless
for obvious reasons) where lots of guests go to get a drink while they wait for a table. There was a guest who was insanely upset at the "poor" level of customer service she was getting at the resort. She was loud and used profanity to her friend about her dissatisfaction, and sat next to me in order to get a drink at the bar. The bartender asked her how she was doing, and she started her verbal rampage of how dissatisfied she was. You could tell the bartender didn't care whatsoever because he pretended to listen for about 3 seconds and then said, "I'll be back" as he was walking around to the other side of the bar while the woman was in mid-sentence. This caused the woman to get even
more upset, and it turned into a small "scene" that wasn't pleasant. It was extremely obvious that all 3 of the bartenders who were behind bar were not in a good mood, and that 1 of them was upset at one of the other bartenders because of their "I'm not talking to you" attitude when they encountered one another. Needless to say, there were several people sitting at the bar who were not happy. (Scowls and shaking heads is never a good thing.)
Working in this type of environment would have to be extremely difficult, and I have to give credit to you for being able to deal with all walks of life in crowded situations, especially when guests are having temper tantrums. I'm not saying that what the bartenders did was right, but I do commend the fact that they do what they do. It would drive me insane. I worked at a
Disney Store during '95 holiday season......and I almost died.
