May I ask what your bad experience was and where??!!
The location was the Hershey, PA property, for two nights. The main problem was the lack of the 'continental breakfast' that is adverstised consistantly through the chain, and is something we plan on and look forward to, as there is usually enough variety of items to keep everyone happy. I am VERY easy to please, and I am aware the quantity and selection of breakfast items vary from property to property.
But this property ran out of most everything in the first half hour, was not replenished, nor was any staff available to speak to. The only item in abundance was coffee. The dining area stayed dirty, was never bused, and trash overflowed onto the floor from the cans. This may not sound like a big deal, but in addition, the hotel in general was not kept clean, and for being a relatively new hotel, I found this unacceptable.
When, on the second day, I asked at the front desk to speak to the manager on duty, I was told there was not one. Wow.
I wrote the corporate office, only to receive a form letter thanking me for my business, which indicated to me that my thoughts were not even read.
I refuse to give my business to a chain with this lack of concern for its patrons.
I do not wish to paint all the CI&S properties with a wide brush. But I have never had this lack of concern with other chains.