This is just our experience:
HRH- very laid back all employees that we came in contact with were great. Music playing all the time with cool memoribilia throughout resort. Very comfortable beds, room size comparable to the Poly or Cont at DIsney. Only complaints-(1) pool was always busy(2) Had to go elsewhere for food.
PRP- For the most part this resort is fine if you have a discount . We had a few horrible experiences with housekeeping that really effected our opinion of this resort. THe rooms were very small and the beds were your typical beds. The firealarm disrupted our sleep one night for over an hour!
At both resorts we did stay on club level. I will give the edge to the club staff at the RPR. They were FABULOUS!!!