HRH advice please

[Cara29]

My family and I have stayed many times at the HRH, and have never had any problems untill last January.
We were staying for 3 weeks and everything for ok untill the second week when we'd come back to the room to find housekeeping hadn't been yet.
After this going on for a couple of days I was left a msg to call someone in housekeeping.
When I called, this person said that they were having problems entering the room and that it must have been deadbolted from the inside. I told her we left the room every morning before 8am and usually did not return untill late evening, and assured her no one was in the room.
To cut a long story short, she basically accused me of lying.
I was speechless, how can you argue against that? So everyday after that I'd feel dread coming back to the room to see if it had been cleaned, or if I'd have to call housekeeping again
The lock was checked a few times, and he said he kept telling housekeeping it was their key that was the problem.

The other problem was many things only being cleaned between guests, but that really need to be done at least once a week if staying a long time, by half way through the stay, the room was fairly grotty.


We will be staying this October for 4 weeks, should I e-mail somone in the hope that this time will be better, and if so, who would I send it to?
Or should I wait and see how the stay goes, and if there is a problem who would I ask to speak to about a housekeeping issue?

Sorry for such a long post, any advice would be very welcome

 

[francie57]

We were there about two weeks ago and the only complaint we had was the housekeeping. We were there for two night before going to Disney. We had two rooms. We checked-in on Thurs. and the room was ready about 3:30. We go up the next morning to be at IOA for 7. When we got back to the room about 3:30 it wasn't cleaned. We went to the pool and came back to the room at 5 to get ready for dinner. About 5 min. after getting in the room they knocked on the door to clean the rooms. We asked them to come back at 6. When we got back to the room just after 9 it still wasn't done. Again, about 5 min. later they knocked on the door to apologize that they forgot us. At this point we asked for new towels and said that was enough. It was amazing though, the next morning (check out day) they were literally knocking on the door at 8:30 to clean the room. We told them we would be out until after 9 - they didn't look happy. Seems they are more interested in room turn around than with the guest there for the nights. We have never had this happen before and we have been going there for years now. I did say something to the front desk when we checked out and he didn't seem happy about it.

 

[Bluer101]

We always stay at RPR and the housekeeping times are all over the board. We have come back for a swim and they are in the middle of cleaning. We just go in quickly, change, and leave. They step out for a few minutes and thank them.

I know some people on the board here hang the do not disturb sign the whole trip and pick up themselves.

 

[macraven]

after over 22 stays at hrh, i understand your problem.......

send an email to the manager of the hotel.
state your requests.

when you check in, have it noted on your reservation form what type of housekeeping services and time period you want it done.

if you can, before you leave the check in counter, ask to speak the the front end manager and again state your concerns.

if you realize have wasted your breath about this after a few days, call the manager.

they will contact the manager of housekeeping and should be fixed.


i have not had any of your issues since i switched to staying at RPH.

i'm there for 8 days and have not encountered housekeeping issues.
but, if i did, i would do the contacting as i listed above.

 

[edamethyst]

we just got back from a week at the HRH and had no issues at all with housekeeping. we were on the club level and our room was cleaned early afternoon each day and then turndown with fresh towels sometime while we were out in the early evening...it really was great!!