How's the Wait at Quick Service in the Evening?

[mamapenguin]

Can anyone comment on what worked best for them? I’m just trying to formulate a strategy: we have some reservations and are staying onsite. We will be happy just being there.

 

[asuburbanman]

I’m here now. Quick service lines looked fine before 11:30 and after that they were insane. The kiosks in Jurassic Park had lines that looked 30 deep. The lines at Burger Digs and Thunder Falls had to be at least an hour minus-day. I suggest making reservations or eating at resorts. Lines were long until park close. We were able to get butter beer with no wait at 9:50 or so and then watch the light show.

 

[Jess_S]

We can agree to disagree, but I'm glad that you are going to be patient. I see sooo many people around here fussing at workers over long waits when they're doing their best.

I am not surprised. Having worked at Disney, I expected that there would be a segment of the visitor population who would be taking out their frustration on the front line workers. I remember being yelled at for -- among other things -- the prices being too high, the fact that Florida state law did not permit smoking in dining areas, and the menu selection not being to people's liking. For me, it was excellent training for my current job as an attorney because I can take heaps of abuse without cracking any sort of facial expression. (The fact that there are so many attorneys who think shouting insults counts as legal argument is a separate issue).

But I think in this case, the abuse of team members is just another reason why management needs to move quickly to fix the issue. It really isn't fair to staff to put them in a position where they can't do their jobs in a way that leads to guest satisfaction.

I’m here now. Quick service lines looked fine before 11:30 and after that they were insane. The kiosks in Jurassic Park had lines that looked 30 deep. The lines at Burger Digs and Thunder Falls had to be at least an hour minus-day. I suggest making reservations or eating at resorts. Lines were long until park close. We were able to get butter beer with no wait at 9:50 or so and then watch the light show.

This is super helpful information. It sounds like we should plan for early lunch. (We made dinner reservations every night, but I don't really want to put my son through 2 table service meals a day.)

 

[Deb1993]

Can anyone comment on what worked best for them? I’m just trying to formulate a strategy: we have some reservations and are staying onsite. We will be happy just being there.

We also were happy just being there! We stayed for 7 nights and had a party of 8 with some that really want to know where they're eating so we had reservations every day for lunch and dinner in the parks and at CityWalk and just cancelled what we didn't want. We only used the kiosks for popcorn and waited on line for ice cream in Diagon Alley, which was not bad at all and Butter Beer at the Hopping Pot. Lines were definitely long, bring your patience. Saw restaurants turn folks away who did not have reservations. We also ate at hotel (Portofino) a few times - Sal's at 5pm no wait, table easy to get, Trattoria - had reservations didn't need them, Splendido - at pool, service very good. Hope that helps.

 

[EveDallas]

I am not surprised. Having worked at Disney, I expected that there would be a segment of the visitor population who would be taking out their frustration on the front line workers. I remember being yelled at for -- among other things -- the prices being too high, the fact that Florida state law did not permit smoking in dining areas, and the menu selection not being to people's liking. For me, it was excellent training for my current job as an attorney because I can take heaps of abuse without cracking any sort of facial expression. (The fact that there are so many attorneys who think shouting insults counts as legal argument is a separate issue).

But I think in this case, the abuse of team members is just another reason why management needs to move quickly to fix the issue. It really isn't fair to staff to put them in a position where they can't do their jobs in a way that leads to guest satisfaction.

I actually meant where I live when I said here because almost every restaurant/fast food place near me is experiencing shortages (although it is getting better now that most places have raised wages). But I agree that is shouldn't be happening anywhere.