jenins121681
WDW Fanatic
- Joined
- Jul 24, 2007
- Messages
- 225
I would write a letter...it couldn't hurt.
I did not know the policy was to change the sheets every 4 days. It seems that it should be more frequent and if I missed a sign in the room stating so I appologize.
Sure, you should write a letter but its always best to complain while your there. Dirty sheets on the bed...that's unacceptable.We just returned from POR. We booked and paid for a room for 5. water view. When we got there to check in, I asked if they were able to meet any of our requests. I figured we would get AB section because we had 5: 1st floor (medical reasons for DH)
When she looked at our reservation, the CM said "oops we have you booked in a room for 4 in the mansions." "We will give you a "free" roll away."
(still trying to figure out how that would be considered free when you pay for 5 on the website.)
I was disapointed about the no trundle, but she explained that the hotel was completely sold out. They gave us a room in bldg 95 which she said was a great location and it truly was.
(housekeeping was horrible, and yes we tipped everyday. Now I am unsure why. There was mold on the shower, I caught the maid putting dirty sheets on our bed etc.but I was too scared to move rooms.) Should I send a letter about that?
Also my second question for you seasoned dis people is: If we wanted to try a deluxe next time: say at WL. Can you book for 4 and pay for a roll away for the 5th? When you try to book online it says we have too many in our party. All our kids are over 3yrs. How was this possible?![]()
Your insight is greatly appreciated.
. . . We were also a grand gathering and tried to stay kind of close by to each other . . .
If they are already off the bed, why put them back on. Just use clean sheets.7) As for the dirty sheets.
8) If they were yours, then I see nothing wrong.
I too would write the letter. 100% Disney thanks for the idea about the toothbrushes. Think I'll add my hairbrush, comb and my daily meds next time. They're OTC, but still better safe than sorry.![]()
wow,
I am being so flamed on another thread. People calling me a fool and being very mean. Is this the way these boards are supposed to be? I really didn't want to give as much detail as I have, nor did I want to be verbally (is that what you say on a board?) or textually attacked.
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We just returned from POR. We booked and paid for a room for 5. water view. When we got there to check in, I asked if they were able to meet any of our requests. I figured we would get AB section because we had 5: 1st floor (medical reasons for DH)
When she looked at our reservation, the CM said "oops we have you booked in a room for 4 in the mansions." "We will give you a "free" roll away."
(still trying to figure out how that would be considered free when you pay for 5 on the website.)
I was disapointed about the no trundle, but she explained that the hotel was completely sold out. They gave us a room in bldg 95 which she said was a great location and it truly was.
(housekeeping was horrible, and yes we tipped everyday. Now I am unsure why. There was mold on the shower, I caught the maid putting dirty sheets on our bed etc.but I was too scared to move rooms.) Should I send a letter about that?
Also my second question for you seasoned dis people is: If we wanted to try a deluxe next time: say at WL. Can you book for 4 and pay for a roll away for the 5th? When you try to book online it says we have too many in our party. All our kids are over 3yrs. How was this possible?![]()
Your insight is greatly appreciated.
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2007 POR
2005 POR
When in doubt, always, always, ALWAYS write a letter!!! I had a less than stellar stay at the YC with my parents (two different rooms) and I let them know. I am will be enjoying a free vacation in November!!!I love WDW. Be NICE in your email and tell them your complaint and what you expect.