How to use banked points from multiple contracts (online booking)?

[jtkboston]

Did this change recently when the website was redesigned? I thought this used to be possible, or the default method for allocating points (use banked points first from all available contracts), but the web site was failing me today.

As an example, say I get 100 points each year in two contracts (200 pts total).
I bank 60 from contract A from 2018 into 2019 use year.
I bank 50 from contract B from 2018 into 2019 use year.
I want to make a reservation in 2019 use year, for 150 points.
So I want to use 60 banked A points, 50 banked B points, plus 40 more regular 2019 points from either A or B.

But the online booking tool takes either all points from A or all points from B, leaving the other contract’s banked points unused.

Do I have to call MS after booking online, to reallocate points between the contracts?

 

[miTnosnhoJ]

It should take the banked points from both contracts first.
This assumes that both contracts have the same use year.
This also assumes that both contracts are at the same resort if booking at 11 months out.

I think it would be a good idea to call member services. It is likely that they can straighten it out, and if not, they can tell you the reason.

 

[jtkboston]

Well, this is odd. During the booking it indicated it would take all the reservation points out of contract A, but then when I look at the points balances and transactions, it actually took the banked points out of B, then the banked points out of A, and then the annual regular points out of A. The remaining points balance for 2019 in both contracts is from original 2019 points.

So I’m all set, it was just a confusing display during the booking process.

 

[bobbiwoz]

Well, this is odd. During the booking it indicated it would take all the reservation points out of contract A, but then when I look at the points balances and transactions, it actually took the banked points out of B, then the banked points out of A, and then the annual regular points out of A. The remaining points balance for 2019 in both contracts is from original 2019 points.

So I’m all set, it was just a confusing display during the booking process.

Glad it worked out!

 

[jtkboston]

So I’m all set, it was just a confusing display during the booking process.

I modifed the reservation, and again at the end of the summary it showed all points coming from one contract, but then looking at the points accounting, it shows the banked points from both contracts being used, plus regular points for the balance.
Definitely a bug in the web site display during booking.