We received our Disney's PhotoPass items in mid-April. We ordered a couples of items, like T-shirt, Mugs, DVD, and a magnet. Everything was great except the Glossy Print + Magnet Pkg ($19.95). The picture color was extremely dark (that was taken on a sunny day in Blizzard Beach!!!!) and not the quality we previewed on the web site.
I sent an email to Disney Photo Pass immediately - took them almost two weeks to reply to my email. On Apr 29, I received an email asking me to return the item to EZ Print for a reprint. On the same day, I shipped the item via courier, printed the return form (from their web site) and indicated clearly that I need a reprint.
I sent another email to Disney Photo Pass on Jun 1, inquire on the status of my reprint. Up till now (Jun 18) they were no reply. Now I just received my credit card statement, and noted that they have credited $19.95 to my credit card on May 29 - without any prior notice! We did not want a refund, but instead we requested a reprint! I am in Canada and the shipping cost (courier) for the return item to US is $17.85 - I doubted if I will care for the two bucks for a refund! DW is also disappointed because we did not bring our own DC to Blizzard Beach and relied on Disney's Photo Pass
Is there any way to file an official complaint? If yes, where should I write to?
I sent an email to Disney Photo Pass immediately - took them almost two weeks to reply to my email. On Apr 29, I received an email asking me to return the item to EZ Print for a reprint. On the same day, I shipped the item via courier, printed the return form (from their web site) and indicated clearly that I need a reprint.
I sent another email to Disney Photo Pass on Jun 1, inquire on the status of my reprint. Up till now (Jun 18) they were no reply. Now I just received my credit card statement, and noted that they have credited $19.95 to my credit card on May 29 - without any prior notice! We did not want a refund, but instead we requested a reprint! I am in Canada and the shipping cost (courier) for the return item to US is $17.85 - I doubted if I will care for the two bucks for a refund! DW is also disappointed because we did not bring our own DC to Blizzard Beach and relied on Disney's Photo Pass
Is there any way to file an official complaint? If yes, where should I write to?
