Last week I signed on to buy something at Hotwire Savings Club and got back a message that my account had been cancelled. I hadn't used it in a couple of months, but I had not cancelled it.
It was on the weekend, so I had to wait until Monday to get a real person on the phone. She didn't know why it had been cancelled, but told me that I could sign up again using a different credit card.
I had to go back online to do the signup and it worked. The good thing was that I was able to order some of the gift cards that I had maxed out on with my old account. I also got the free month and the $10 rebate just like I was a totally new customer.
Maybe that was to make up for the cancellation, but I was happy with the outcome after just a slight inconvenience.