madenon
Mouseketeer
- Joined
- May 27, 2007
- Messages
- 415
Hi all!
I'm just back from a well-deserved 9 days at the world. It didn't start out quite as planned. On on of the flights in with NWA they managed to break both the battery-charger for my powerchair and break a vital part of the chair itself. Unfortunately I found that one out when I was in the chair and it suddenly dropped a couple of inches on me, leaving me with some dislocated bodyparts. That was the start of a big headache as NWA was a real, well, let's say they weren't very helpfull. They had me come back to the airport to fill out some forms (nice, if you are travelling alone without transportation), to then tell me "you didn't need to come, they should have dealt with it over the phone". Unfortunately the part the broke is a very specific device and the damage can only be fixed in my own country. This is where more trouble set in. I had to call in every day of those 9 days and get into their office last wednesday before flying home before finally getting the OK to get it fixed at home and payed for by NWA.
You can imagine the stress I was under knowing the device being broken increases my risk of permanent damage including paralyses or worse. To make things even worse, I'm having major surgery in a week and without this device -> no operation -> again more healthproblems. Getting it fixed before then is very short notice, so I wasn't particularely relaxed about the whole thing. (which worked out later in the week. The company having to do the work heared the story and told me to not come home earlier, but stay and he would somehow make sure it got fixed after I got home before the op.) Meanwhile I was without a working battery-charger and more or less tied to the room, knowing I still had more than a week to go on that battery.
While Disney couldn't do anything to get the broken device fixed nor to reduce the pain and permanent health-deteriation because of this, they did everything the CM's at CBR did everything within their power to help me out. They called different places, just as long as needed to get me a charger to loan during the trip. They went to pick it up for me and are returning it as we speak. They even offered to arrange to get me another rental powerchair which unfortunately wasn't an option (need some stuff that isn't available as a rental in the US). They also arranged for me to use the ME to be able to go to the airport to fill out the needed paperwork. Because of all that happened, they sent some balloons and a card up to the room and stressed over and over again for me to just tell them if they could do anything and they'll do it. I couldn't get into the custom house or Old Port Royale without different CM's asking how it was going and if anything was needed. They've been calling and faxing allover the place for me in my battle with NWA.
If you ask me, this was great allready. But the staff at CBR didn't stop there. They payed all of the expenses made (rental charger etc.) and just put it down as a "good will gesture". Now if that aint magic, I don't know what is! One company trying to fix the ruins left by another, I don't see that everyday.
I lost 3 whole days of my trip because of this and too much park-time on the remaining days to my liking. I lost more of my health, but the CM's of CBR really saved this trip. Without their effort it would've been a 100% trip to hell without their help and they helped me to make the best of a not too good of a situation. Disney still does magic, big time!
NWA on the other hand, well let's just say they haven't heared the last of me yet. At MCO there was a long and hard talk about reducing risks of anything more happening to either of my chairs, but when I got to Detroit I found out now my manual is also damaged. It's like winning the wrong kind of jackpot.
But Disney and the CM's at the CBR? They made a lasting impression to say the least. They were so great and helpfull it didn't just make my trip, but it also made it possible for those back home to relax. They made sure I had 5 days of as relaxed as possible doing the different parks and enjoying a stay beyond the room and OPR.
CBR is a great resort. Not only did the look of it really appealled me, I was very pleasantly surprised with the peace and quite of the place. Sure, OPR wasn't a quite place around 9 pm, but I never run into any "crowds" at any of the beaches, pools, walkway etc. The busstops were another good experience. Downside is that it can take quite a while to get around the whole resort, but I only couldn't get on a bus once because of 2 other chairs/ecv's being in front of me yet and that was around 8 pm when the parade was cancelled due to heavy rain and thunder and everybody was trying to get back to their resorts. Besides that I never waited anywhere for a bus for more than 10 minutes, more times it being 5 or less.
I also got a great room, 3107 at Trinidad North. Yeps; a preffered room and therefor an upgrade.
Building 31 is the closest to OPR, which really really came in handy in the early morning or late evening. Also it's very close to both the Trinidad North and the OPR busstop. Downside of this room is that it's overlooking the carpark and close to the road so you can hear the busses at some moments, so if somebody doesn't want that they probably won't like this room.
All I can say is that I'm in love with the CBR and WDW. If I had the money and didn't worry about flying with any wheelchair ever again (which hopefully will wear of over time), I would have booked the bounce-back right then and there. Hack, I'm allready sorry I'm back home. I want to hear more stealdrums, I want more palmtrees, more seeing beaches first thing in the morning and feeling nice and warm. Getting back to our cloudy and rainy 50 degrees doesn't really fit me.
Also I'm wondering if it's possible that I could have run into you, DCLfun? I didn't realise untill later, but I think I've seen you at Mousegear at Epcot during the weekend.
I'm just back from a well-deserved 9 days at the world. It didn't start out quite as planned. On on of the flights in with NWA they managed to break both the battery-charger for my powerchair and break a vital part of the chair itself. Unfortunately I found that one out when I was in the chair and it suddenly dropped a couple of inches on me, leaving me with some dislocated bodyparts. That was the start of a big headache as NWA was a real, well, let's say they weren't very helpfull. They had me come back to the airport to fill out some forms (nice, if you are travelling alone without transportation), to then tell me "you didn't need to come, they should have dealt with it over the phone". Unfortunately the part the broke is a very specific device and the damage can only be fixed in my own country. This is where more trouble set in. I had to call in every day of those 9 days and get into their office last wednesday before flying home before finally getting the OK to get it fixed at home and payed for by NWA.
You can imagine the stress I was under knowing the device being broken increases my risk of permanent damage including paralyses or worse. To make things even worse, I'm having major surgery in a week and without this device -> no operation -> again more healthproblems. Getting it fixed before then is very short notice, so I wasn't particularely relaxed about the whole thing. (which worked out later in the week. The company having to do the work heared the story and told me to not come home earlier, but stay and he would somehow make sure it got fixed after I got home before the op.) Meanwhile I was without a working battery-charger and more or less tied to the room, knowing I still had more than a week to go on that battery.
While Disney couldn't do anything to get the broken device fixed nor to reduce the pain and permanent health-deteriation because of this, they did everything the CM's at CBR did everything within their power to help me out. They called different places, just as long as needed to get me a charger to loan during the trip. They went to pick it up for me and are returning it as we speak. They even offered to arrange to get me another rental powerchair which unfortunately wasn't an option (need some stuff that isn't available as a rental in the US). They also arranged for me to use the ME to be able to go to the airport to fill out the needed paperwork. Because of all that happened, they sent some balloons and a card up to the room and stressed over and over again for me to just tell them if they could do anything and they'll do it. I couldn't get into the custom house or Old Port Royale without different CM's asking how it was going and if anything was needed. They've been calling and faxing allover the place for me in my battle with NWA.
If you ask me, this was great allready. But the staff at CBR didn't stop there. They payed all of the expenses made (rental charger etc.) and just put it down as a "good will gesture". Now if that aint magic, I don't know what is! One company trying to fix the ruins left by another, I don't see that everyday.
I lost 3 whole days of my trip because of this and too much park-time on the remaining days to my liking. I lost more of my health, but the CM's of CBR really saved this trip. Without their effort it would've been a 100% trip to hell without their help and they helped me to make the best of a not too good of a situation. Disney still does magic, big time!
NWA on the other hand, well let's just say they haven't heared the last of me yet. At MCO there was a long and hard talk about reducing risks of anything more happening to either of my chairs, but when I got to Detroit I found out now my manual is also damaged. It's like winning the wrong kind of jackpot.
But Disney and the CM's at the CBR? They made a lasting impression to say the least. They were so great and helpfull it didn't just make my trip, but it also made it possible for those back home to relax. They made sure I had 5 days of as relaxed as possible doing the different parks and enjoying a stay beyond the room and OPR.
CBR is a great resort. Not only did the look of it really appealled me, I was very pleasantly surprised with the peace and quite of the place. Sure, OPR wasn't a quite place around 9 pm, but I never run into any "crowds" at any of the beaches, pools, walkway etc. The busstops were another good experience. Downside is that it can take quite a while to get around the whole resort, but I only couldn't get on a bus once because of 2 other chairs/ecv's being in front of me yet and that was around 8 pm when the parade was cancelled due to heavy rain and thunder and everybody was trying to get back to their resorts. Besides that I never waited anywhere for a bus for more than 10 minutes, more times it being 5 or less.
I also got a great room, 3107 at Trinidad North. Yeps; a preffered room and therefor an upgrade.
Building 31 is the closest to OPR, which really really came in handy in the early morning or late evening. Also it's very close to both the Trinidad North and the OPR busstop. Downside of this room is that it's overlooking the carpark and close to the road so you can hear the busses at some moments, so if somebody doesn't want that they probably won't like this room. All I can say is that I'm in love with the CBR and WDW. If I had the money and didn't worry about flying with any wheelchair ever again (which hopefully will wear of over time), I would have booked the bounce-back right then and there. Hack, I'm allready sorry I'm back home. I want to hear more stealdrums, I want more palmtrees, more seeing beaches first thing in the morning and feeling nice and warm. Getting back to our cloudy and rainy 50 degrees doesn't really fit me.
Also I'm wondering if it's possible that I could have run into you, DCLfun? I didn't realise untill later, but I think I've seen you at Mousegear at Epcot during the weekend.
soon and they decide to learn from this and change their customer care aroun 360 degrees. One can allways hope, can't they. 
