My son is a character person, so we subscribed for our last trip. The pros--he really does provide the most easily accessed list of characters, with times they're meeting each day, tips for how to interact with them (ie, fun questions and posing suggestions), info about expected waits for various characters, and some secret meet and greets that apparently even CMs won't tell you about in advance. The biggest con for us was that he only provides one week at a time, loaded on Saturday. So although you can play around on the site ahead of time to get an idea of what's there and what you might be interested in doing, the site isn't really useful for advance planning. It's more something you'd use while you're in the park, or maybe the night before while planning your day. That was my main criticism--I didn't realize before subscribing that I wouldn't have access to that info as soon as he knew it. It's a good site and subscription for what it is, but it's very focused on characters.