turnlisa said:
My car was stolen last night. Luckily, I have insurance however, I noticed that my Celtic cross necklace that my DH bought me at the UK pavilion was in the car. I NEED to replace it -- I absolutely loved it. How do I go about ordering it from WDW? Any help would be greatly appreciated, thanks! My leis from the Polynesian were stolen also. Guess those will require a return trip!
Merchandise Mail Order
Telephone: 407-363-6200
Fax: 407-352-6369
Email:
wdw.mail.order@disneyworld.com
Hours: Monday through Friday 9:00 am to 10:00 pm;
Saturday & Sunday 9:00 am to 8:00 pm. All times
Eastern time zone. They are also open on most
holidays.
Tell them as much detail about the item as you
can remember. Important things are where you saw
it (what park or even better which shop), as
detailed a description as possible including the
price if you remember it, and the size and/or
color of what you are looking for. They will
search their database of thousands of merchandise
items to try to locate what you seek.
Most times they can come up with a match. They
will tell you the SKU number of the item (this is
the unique computer coded number assigned to
every item that Disney sells) and the cost of the
item. Merchandise purchased through the Mail
Order department sells at exactly the same retail
price as it does in the parks. You will however
be charged a shipping cost to have the item sent
to you.
Good hint for WDW Shoppers: If you see something
while at WDW that you may want to purchase at a
later time, it is always good to write the SKU
number on price tag. It helps them locate the
items faster. They have thousands of items there
and they are always changing.
Domestic shipping charges to addresses in the
continental U.S. as of September 2005 are:
Merchandise Value Ground 10-20 Business Days
Fed-Ex 7 Business Days Fed-Ex 5 Business Days
$ 0 - $24.99 $ 8.95 $18.95 $22.95
$25 - $99.99 $10.95 $20.95 $24.95
$100 plus $15.95 $25.95 $29.95
Shipping outside the continental United States is
via DHL service and would be according to the
following schedule:
Merchandise Value: International Shipping Charge:
$00.01 to $20.00 $10.00
$20.01 to $30.00 $25.00
$30.01 to $40.00 $40.00
$40.01 to $60.00 $50.00
$60.01 to $100.00 $75.00
$100.01 to $250.00 $100.00
$250.01 to $500.00 $125.00
$500.01 to $1000.00 $150.00
Add $10 for each additional $100.00 over $1000.00
Please allow (approximately) 20 business days for
DHL deliveries. Any duties or taxes are the
responsibility of the recipient.
Delivery dates assume merchandise is in stock at
the time of order.
There are no discounts available on mail order
merchandise.
If you would like to place an order you may do so
by calling 407-363-6200, by fax at 407-828-2000
or by e-mail with the following information: Item
list, name, phone number, billing address,
shipping address and credit card information with
expiration date.
We leave at 9am Pacific time, if you can post before then to let me know.
