Do you have another computer you could try on? When I had my AP I couldn't access it from my laptop and I thought is was a problem with the site or my AP numbers, but it was my computer. I don't remember what exactly, but it worked on our other computers.
On the bottom of you ticket it will say the park you got it at, followed by a 3 digit number then they date and then another number to the left of the date.
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