How do I e-mail DCL to lodge a complaint

[MrsG]

I know I have seen DCL's e-mail address on the boards but cannot find it. I just received our docs (horray!), but I want to let them know how disappointed DH and I are with the path of our return air. We expected a direct flight home (silly us) and we expected more from them and wanted to let them know (although it is too late to do anything about it)

Anyone have their e-mail address for complaints?

Thanks friends

Mrs. G

 

[Carol RN]

DCL.GUEST.COMMUNICATIONS@disney.com

 

[mmouse37]

Instead of e-mailing why don't you just call DCL. They will transfer you to the air department. I always find it easier to talk to someone on the phone when I have a problem. You can always follow-up with e-mail.

Just to note......DCL never promises a direct flight unless you pay for custom air. It's always a gamble taking a cruise lines air package. Just curious as to what they didn't do for you that you thought they should?

Hope it all works out for you.

 

[Señor Ferrari]

The direct line for the DCL air desk is 1-877-566-0967.