jenjersnap
yadda yadda yadda
- Joined
- Sep 18, 2004
- Messages
- 7,226
We have only ever had good experiences at CRT, the food isn't great but the service has been terrific. Well, our dinner last week before the MNSSHP forever changed our perception of the place. I doubt we'll ever return.
First of all, the waiter was rude from the outset. Twice he stomped away while I was asking questions of the menu. He would answer the initial question and just ... leave while I was still asking the follow up.
He discouraged us from ordering the kids' meals ala carte ... wanted us to order the all-in-one thing that my kids will never go for when there isn't ice cream at the end of it. The appies arrived and he asked which of the two older kids was getting which one. I told him. He proceeded to put them in the wrong place. DH and I switched the plates without comment - no biggie - but the waiter said something to the effect of "You told me it was the other way around." in an unpleasant way. No, I didn't but whatever.
Next up, our main entrees. Now, bear in mind, we were dressed in costume for MNSSHP. we went as mouseketeers complete with personalized shirts and mouse ears. I ordered the shirts from Disney Store through Zazzle to the tune of $125. Our middle son is sitting next to DH. Our dear server passes my DH's pork chop over the head of the 5-year-old and slops him all over with the greasy pork chop sauce. It stretches down the front and back of his shirt, a GIANT dark brown stain. DH runs DS to the bathroom to work on it but there was no way that stain was coming out. He finds the manager and shows her. She brought him a mug of hot water and a washcloth but it was obvious the shirt was ruined.
She then walks over to me and plops down a merchandise certificate. Tells me you can buy him a new shirt. I said, "That is fine but what about our matching costumes? It's going to look great in pics with the giant brown stain!" She shrugged and walked away. No apologies. Waiter returns for our plates. Never says a single word about it. That makes me cry. I spent nearly $200 on MNSSHP tix plus the cost of the costumes, we were calling this our anniversary dinner with the kids ... and clearly they didn't give a crap that they put a huge damper on it. An accident, ok, even if that was really careless and unnecessary but to not acknowledge a mistake verbally is wrong. Yes, they gave us the merch certificate so we were compensated but I didn't need it since it did me no good. That arrogant dude made a pretty big tip since gratuity is automatically included and he didn't deserve a penny of it, IMO.
The capper: they had no record of the slipper dessert order my DH had placed. We didn't argue about it. We just ran out of the place as fast as we could. I had to find a corner to cry it out for a few minutes by myself. What a disaster.
MNSSHP helped save the day. It was great but we took no photopass pictures because of the state of my son's shirt. I didn't want the memory.
Oh, and the food wasn't good. Well, my 2-year-old liked my spring roll appetizer. The desserts, in particular, were a joke. A chocolate muffin? Really? The floor show was lame. I don't think my expectations were too high ... I figured the floor show would be lame, lol, but the whole thing was so absolutely disappointing.
I won't write reviews but we had the deluxe dining plan and this was the only bad service we had the entire 9 day trip. Everyone else was friendly and fabulous (even at HDDR, also an auto gratuity place!) and we had some truly stellar meals at Citricos and Jiko.
First of all, the waiter was rude from the outset. Twice he stomped away while I was asking questions of the menu. He would answer the initial question and just ... leave while I was still asking the follow up.
He discouraged us from ordering the kids' meals ala carte ... wanted us to order the all-in-one thing that my kids will never go for when there isn't ice cream at the end of it. The appies arrived and he asked which of the two older kids was getting which one. I told him. He proceeded to put them in the wrong place. DH and I switched the plates without comment - no biggie - but the waiter said something to the effect of "You told me it was the other way around." in an unpleasant way. No, I didn't but whatever.
Next up, our main entrees. Now, bear in mind, we were dressed in costume for MNSSHP. we went as mouseketeers complete with personalized shirts and mouse ears. I ordered the shirts from Disney Store through Zazzle to the tune of $125. Our middle son is sitting next to DH. Our dear server passes my DH's pork chop over the head of the 5-year-old and slops him all over with the greasy pork chop sauce. It stretches down the front and back of his shirt, a GIANT dark brown stain. DH runs DS to the bathroom to work on it but there was no way that stain was coming out. He finds the manager and shows her. She brought him a mug of hot water and a washcloth but it was obvious the shirt was ruined.
She then walks over to me and plops down a merchandise certificate. Tells me you can buy him a new shirt. I said, "That is fine but what about our matching costumes? It's going to look great in pics with the giant brown stain!" She shrugged and walked away. No apologies. Waiter returns for our plates. Never says a single word about it. That makes me cry. I spent nearly $200 on MNSSHP tix plus the cost of the costumes, we were calling this our anniversary dinner with the kids ... and clearly they didn't give a crap that they put a huge damper on it. An accident, ok, even if that was really careless and unnecessary but to not acknowledge a mistake verbally is wrong. Yes, they gave us the merch certificate so we were compensated but I didn't need it since it did me no good. That arrogant dude made a pretty big tip since gratuity is automatically included and he didn't deserve a penny of it, IMO.
The capper: they had no record of the slipper dessert order my DH had placed. We didn't argue about it. We just ran out of the place as fast as we could. I had to find a corner to cry it out for a few minutes by myself. What a disaster.
MNSSHP helped save the day. It was great but we took no photopass pictures because of the state of my son's shirt. I didn't want the memory.
Oh, and the food wasn't good. Well, my 2-year-old liked my spring roll appetizer. The desserts, in particular, were a joke. A chocolate muffin? Really? The floor show was lame. I don't think my expectations were too high ... I figured the floor show would be lame, lol, but the whole thing was so absolutely disappointing.
I won't write reviews but we had the deluxe dining plan and this was the only bad service we had the entire 9 day trip. Everyone else was friendly and fabulous (even at HDDR, also an auto gratuity place!) and we had some truly stellar meals at Citricos and Jiko.
Having a meal inside Cinderella Castle should be the most magical dining experience ever! 
