Housekeeping

vickalamode

DIS Veteran
Joined
Apr 18, 2007
Messages
856
So, I got accepted for this role and wanted to know a little more about it...

-Does anyone know what the hours are like? Is it pretty much just typical morning/daytime hours like how it seems it would be, or do they vary completely?
-Does the job only include cleaning guest rooms?
-Tipping policy-I don't think WDW does tip envelopes for housekeeping at their hotels, but I know I have seen people on the DIS talking about leaving tips for "mousekeeping"-do the CP people do the cleaning of the rooms and if someone leaves a tip are we allowed to keep it, how does this work?
 
As with all Resort Hotel-Based Walt Disney World Resort College & International Program Participants, Participants in the Housekeeping Role are scheduled according to Resort Occupancy, in line with the established Minimum/Maximum Hours per Week rules. While most Housekeeping shifts are during the Daytime hours, there are also shifts at night.

One of the benefits of the Housekeeping H/H role is that Housekeeping Cast Members who complete their assigned rooms ahead of time are eligible to be released from their shifts up to 45 minutes before their scheduled off time, being paid for the remaining scheduled time.

The Housekeeping H/H role comprises a large variety of duties, including, but not limited to: cleaning rooms, stocking Housekeeping supplies, and delivering certain supplies (Ironing Boards, Towels, etc.) to rooms upon requests.

Officially, per the Service Trades Council Union Collective Bargaining Agreement, the Housekeeping H/H role is a Non-Tipped Position, and is paid as such. All Housekeeping Cast Members are expected to adhere to company policy on this matter and not take money from our Guest's rooms, even if it is obstenibly marked as being a tip.

Any Cast Members reported to be doing the opposite are violating company policy, and are, officially at least, stealing from our Guests. As such, they may be subject to internal discipline for their actions, up to and including termination and possible criminal charges.

That being said, there is a certain "nudge, nudge, wink, wink" culture within Housekeeping with regards to things marked as Tips.
 
I did housekeeping at the Boardwalk. I really liked it, but I also have low-grade OCD and like to keep things clean. Things may have changed since then, but the CP's I knew who were in housekeeping worked 8am-4:30pm. There were rarely times when we worked any other shift, but it did happen. We'd also sometimes get deployed to other resorts based on need, which is where you just get scheduled to work at a different resort. My "home resort" was the Boardwalk, but I also worked Pop, the All-Stars, Y&B, Coronado, and Port Orleans whenever I was needed to. At the Boardwalk, we had between 10 and 16 rooms a day, depending on what side of the resort you were on (villa side had larger rooms that required more cleaning, so you'd have fewer rooms; inn side had standard rooms that required basic cleaning, so you'd usually have the maximum of 16). I don't remember how many rooms I had at the other resorts, though.

The main job is cleaning guest rooms, but based on what your managers need from you, they might also have you do the job of a runner or some random project. It was usually us, since there were full-timers who had permanent sections and the managers didn't want to take them away from their sections. One of the projects we had to do was swapping out old, worn bedspreads with brand new ones. We (I did this with another CP) were given a list of a section of rooms, a cart stuffed full of new bedspreads, and told to go have fun. It was pretty fun. Being a runner is, basically, what it sounds like. You run things to guests. A guest calls for something, you bring it to them.

The official policy is that CP's are non-tipped in this position. However, there may be occasions where your manager will give you a tip that was intended for you. This happened to me once, actually. I'd had the same section for a week (the regular housekeeper was on maternity leave) and the guests had been this large group of special needs families. Three of the rooms had each left me $20. I left the envelopes in the rooms, since that was what I was told to do, and my manager pulled me aside at the end of the day and handed them to me. I've heard that doesn't happen often, but it did to me.

Oh, and random tip... If they still have it (I don't know, as I was there five years ago), once you get to work on your own, use Lemon Eeze, not the pink bottled stuff, to clean with. It gets everything clean. You just have to make sure you rinse it well, since it leaves grit behind if you don't. And empty popcorn buckets make excellent rinse tools for tubs and shower walls.

If you have any other questions about housekeeping, feel free to pm me, but I can't promise my information on that role will still be accurate, since it was a few years ago :)

Congratulations!
 













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