gruZ
Mouseketeer
- Joined
- Jan 5, 2005
- Messages
- 336
Hi all, thanks in advance for your help!
After many, many nights in Disney, we are in the process of planning a night at Universal next spring break. I was in the process of booking through their website, when I had a question about cancellation, so I called their 800# for clarification and now I'm even more confused!
In a nutshell, I was trying to book a package that includes one night on-site with two-day park-to-park tickets. I did not want the Universal "vacation insurance" and when I inquired with the CSR he told me:
1. The room is 100% refundable if cancelled over 45 days from arrival.
2. If I buy the tickets with the package but don't buy the vacation insurance, the tickets are not refundable at all.
3. If I book the room and not the tickets (the plan would be to buy the tickets later), the room is still refundable, but I won't get the "CityWalk Party Pass" or the "Early Park Admission to Islands of Adventure" because I bought the tickets separately.
So, my question is, does it matter when I buy the tickets (with the package or not), or by virtue of staying on-site will I get the items the CSR said I wouldn't?
Thanks again, let me know if I need to clarify anything!
Scott
After many, many nights in Disney, we are in the process of planning a night at Universal next spring break. I was in the process of booking through their website, when I had a question about cancellation, so I called their 800# for clarification and now I'm even more confused!
In a nutshell, I was trying to book a package that includes one night on-site with two-day park-to-park tickets. I did not want the Universal "vacation insurance" and when I inquired with the CSR he told me:
1. The room is 100% refundable if cancelled over 45 days from arrival.
2. If I buy the tickets with the package but don't buy the vacation insurance, the tickets are not refundable at all.
3. If I book the room and not the tickets (the plan would be to buy the tickets later), the room is still refundable, but I won't get the "CityWalk Party Pass" or the "Early Park Admission to Islands of Adventure" because I bought the tickets separately.
So, my question is, does it matter when I buy the tickets (with the package or not), or by virtue of staying on-site will I get the items the CSR said I wouldn't?
Thanks again, let me know if I need to clarify anything!
Scott