I stayed in 28 once and it was my least favorite OKW room ever. It's along a fairway and there are trees blocking the view, they are very close to the porch. It made the room very dark.
Thanks for the update. We've also had some challenges with CMs, with a supervisor looking over their shoulder, earning their ears. Never as severe as your situation. We generally return to the front desk a short time later to be served by an experienced CM that can undue to damage.
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