Home O2 frusteration

[jmartinez1895]

I guess I need to vent a little bit tonight. When we first got my son's O2 the medical supply store ran our insurnace and said it is covered at 100% and that we would have to pay NOTHING. We got our mail today and in it is a bill form the medical supply store that furnishes my sons O2. It is very high and it is for the months of Oct and Nov ( they have not billed Dec and Jan yet)
I call and ask about it and they told me that they held billing to see if insurance was going to pay anymore. So instead of letting me know in Oct. that for some reason it's not 100% covered they wait until now which means 4months of bills. I got so angry. I called insurance and they are going to refile it because it should have been paid. I could have taken care of this in OCt had I known about it and if it is not covered I could have returned the tanks and compressor so that I would not have more charges. I think they intentionally wait just so they can make more money. I called around and found another suplier that said they know how to bill insurance and if there is a remander they will let me know as soon as they know and they will work our payment plans as well ( plus they are a whole lot cheaper than this current place). Just for the principal of it I loaded up all of his stuff as soon as I got off the phone and took it back. THey all of a sudden want to try and work things out and refile for me, but they already showed how much they really care. I hope I did the right thing by switching companies. Thanks for letting me vent.

 

[Schmeck]

I'm trying to figure out how the supplier is 'making more money' if you are covered 100% by insurance? Yes, the insurance company has not yet paid for it, but unless you think they have paid and the company is also charging you, where's the 'making more money' coming from? Did they charge you a late payment fee? You don't have to pay that if you just got the bill. Doesn't sound like you have to pay anything at all, actually.

Good for you to switch companies - hope it works out!

 

[jmartinez1895]

They charge 29.99% interest on all invoices that are 15 days past the payment of your insurance, but they held the invoice until 3 months later. The insurance company is trying to find out what is wrong because it should have been covered and it only paid a portion.

 

[cm8]

I'm trying to figure out how the supplier is 'making more money' if you are covered 100% by insurance? Yes, the insurance company has not yet paid for it, but unless you think they have paid and the company is also charging you, where's the 'making more money' coming from? Did they charge you a late payment fee? You don't have to pay that if you just got the bill. Doesn't sound like you have to pay anything at all, actually.

Good for you to switch companies - hope it works out!

Easily, I have Apria and their billing sucks!!! I was being billed for o2 supplies that were not even billable, when I confronted them with it, they tried to make it seem that it was my insurance fault, but it was theirs. They also had a duplicate account for me and had the nerve to bill for both accounts. They even will take a payment in person and then mail a statement stating that they have not received payments and that my account is past due! I think they intentionally do that so that they can get more money. I think they try to target older folks who would rather just pay it again than be bothered with contacting the company. I on the other hand am tired of being taking advantage of.

to OP, I am sure that they have a parent company or some sort, I would contact them and request an inquiry as to what occurred and what you would like to have happen. I would also report them to the BBB for un fair billing practices and your insurance company as well. I hope this helps

 

[jmartinez1895]

If they do not remove the intrest fees for the time that I did not know about the bill i will be contacting the BBB for sure. Thanks for the idea. I took the tanks and compressor back ( a different company set up for us) and the owner was there when I dropped them off. I had to sign a form and he asked me if the patient had passed, I told him no, the lady you have in billing is unreasonable and I found a company that will work harder with insurance and not charge me high intrest on a balance that I don't know about. All he said was ok. Not a sorry or anything. Oh well, I guess I'm happy to have found a new company that seems to care more.

 

[cm8]

well, his customer service sucked!!! I am glad to see that you have found a much better DME service provider for your sons O2, it can be a pain in the but dealing with their billing issues. I hope the new company works out well for you.