We have gone there every trip since 2005 as part of the Fantasmic Dinner Package. I always warn the people going with us that I keep reading bad reviews and to select another restaurant, but they always insist on H&V. At least until we have our first bad experience. Every year I expect the worse, but every year everyone is happy we stayed with it. Maybe we are lucky though, we usually go at the slower times of the year. But, I do think there is merit to all of the bad reviews just because there are so many of them. Again, we may just be lucky and our experiences are more of the exception rather than the rule. As far as buffets go, as odd as it may seem everyone liked it better than Crystal Palace and Boma which were our only other buffets. All that being said, as far as food is concerned, it's not on par with Flying Fish, California Grill, LeCellier, etc., but we were all pleased. Service was VERY good the night we were last there. Surprisingly good.