Hold time for reservations

[DisMom1981]

Tried calling WDW reservation line twice today and was on hold for several minutes so I hung up both times. Is this normal?

 

[zy144622]

Same here. Recording said less than 6min i was on hold for 20min and hung up. Have been trying to get through for days to make some changes and never get anyone. When I called to book I didn't wait a min...

 

[Mousemommy1]

I feel like its been like that for a week or so! I'm a chronic resort changer and I've never had this much trouble getting through!

I haven't called since last week but apparently it's still the same.

 

[DisMom1981]

Same here. Recording said less than 6min i was on hold for 20min and hung up. Have been trying to get through for days to make some changes and never get anyone. When I called to book I didn't wait a min...

Same here.....it's like they know why I'm calling or something!

 

[believinthemagic]

On another thread the same question was asked and from what I read the phone lines have been tied up today because of annual passholders being able to call to schedule for the fantasy land previews. Apparantly the phone lines were a mess today. Maybe tomorrow will be better?

 

[minniesmama]

Ugh. Me too. I called four times this afternoon to make a minor change. The first time the recording said "over 45 minutes" then "over 30 minutes" twice. The third time there was no warning so I just stayed on the line. 35 minutes before I got through. Good to know the reason, anyway. Thought I must be missing something.

 

[aaarcher86]

Last week was pretty crazy with the discounts being released. Today it was a madhouse on the phones because of the passholder preview booking disaster.

 

[KayJD]

I'm in the same boat with the reservations line.

I waited 15 minutes this morning to do a resort change before I had to hang up. When I tried back just after noon eastern I was told it was an 11 minute wait but I was on hold for half an hour before I finally hung up.

During that time, I finally got a chance to get online and saw that the resort I wanted to book had no more availability!! So back to drawing board with alternate resorts.

Last time I tried just after 8 pm it said the wait time was 45 minutes.

I think I'll book the new resort online and just call another time to cancel the other one outright.

Glad to know that this isn't usual!

 

[zy144622]

Already giving a 30min notice this morning...

 

[meuseman]

On hold now. Been on for 67 minutes....still nada

 

[1mama2three]

I got a "more than 45 minutes" warning, and I'm about at 45 minutes.

 

[meuseman]

I called at 8:57. 3 minutes of voice response. 71 minutes of hold. 10 minutes with the agent.

 

[1mama2three]

Ugh...I'm over an hour now on wait time. I'm hoping for some relief soon. I'd hate to give up now.

On a positive note, during my wait I've organized my tupperware cabinet, unloaded and loaded the dishwasher, and cleaned up the kitchen from breakfast.