Here now...may pull my hair out!

[soniam]

For my September trip, I never really got the app working well on our iPhone 6S. I ended up mostly using my daughter's iPhone 5 - for some weird reason the app worked better there. Also, opening the mobile website on Safari was the best for most things. Still, it was endlessly frustrating and making changes was not as easy as I had hoped. Plus, my battery drained ridiculously quickly.

I actually went and stood in line once at a FP+ kiosk so a CM could help me because the app/mobile site was driving me nuts.

I went to Guest Services a few times to get printouts of my plans for the day - much easier to see. It was funny though - they had a REALLY hard time figuring out how to do the printout with some CMs saying it couldn't be done. The first time I did it, I went to the new Guest Services next to Space Mountain (is that still open?) - loved it as there was barely anyone there. 2nd time was at Epcot's Guest Services and I had to wait in line.

side question - why don't they consistently have someone screening the guests to determine questions (and handling easy stuff)? I had to leave my phone there to charge and it was frustrating waiting 10 mins in line just to pick up my phone.

I have gotten surveys before specifically asking about the park and hotel wifi. I haven't seen them as much lately though. Try writing guest relations. If enough people complain, they may do something about it.

 

[Sleepy425]

In October I had these problems. My plans would randomly go missing, the app would randomly shut itself down - my husband also had problems on his phone. It was very frustrating trying to change FastPasses.

 

[Dakota731]

What is MDE? Haven't been to Disney in six years so all this tech talk is scaring me! I've always written our plans in my passporter book which sounds like it may be less frustrating then dealing with my phone! Help!