Help with Reservation

[angelbaby129]

Ugh! Help! My friend decided to add her niece to our reservations and we're only 3 weeks out from our trip. I'm having a hard time adding her to our Be Our Guest reservation. Do I need a totally new reservation for all of us or is there a way to tell the system that I just need to add a person? I could have sworn there used to be a button you could click that said add a guest, but I can't find it now. Someone please help! Thanks!

 

[melanielll]

Is it dinner? Dinner is different than the earlier meals.

If it is breakfast or lunch, your best bet is to get an additional reservation for one person. The time doesn't need to match exactly.

For dinner, you can add - but only if table space allows it. For example - going from 3 to 4 is generally easy because you are still sitting at a table for 4. By the same token, going from 4 to 5 can be tough.

If you aren't seeing a way to modify it, try accessing it through the itinerary tab on the website. That has worked the best for me over the years.

 

[angelbaby129]

Yes of course it's dinner. Apparently I'm a magician lol. We're going from 8 to 9. I've looked at every way I can think of and can't find a modify button. The cms act like I'm crazy when I ask about it, so maybe I'm crazy. They say the only way is to call.

 

[MusicalAstronaut]

You're not crazy, I've tried to add people to reservations and it's not nearly as simple as adding people to your hotel room. I think you have to call. I know for a fact it doesn't let you add through the website because I tried multiple times when I did a solo trip & ended up meeting with my cousins down there. I couldn't add them to my reservation and they had to call to add me to theirs.

 

[sharonabe]

Yes of course it's dinner. Apparently I'm a magician lol. We're going from 8 to 9. I've looked at every way I can think of and can't find a modify button. The cms act like I'm crazy when I ask about it, so maybe I'm crazy. They say the only way is to call.

When I go into my Reservations and Tickets, on the line that says how many guests there are, there is an "update guests" next to it. Will that not work?

 

[Pumbaa_]

How does your friend feel about her and her niece eating elsewhere?

 

[angelbaby129]

When I go into my Reservations and Tickets, on the line that says how many guests there are, there is an "update guests" next to it. Will that not work?

I have an update guests button, but it doesn't give me the option to add someone only to trade guests out and still only have eight on the reservation. Someone on Facebook showed me a screenshot of their app and they have a modify reservation button that I am missing.

 

[angelbaby129]

How does your friend feel about her and her niece eating elsewhere?

The niece is almost 15 and is ok with eating counter service and riding a couple rides while she's waiting for us so that's my last resort, but I'm going to feel terrible if I can't make it work.

 

[sharonabe]

I have an update guests button, but it doesn't give me the option to add someone only to trade guests out and still only have eight on the reservation. Someone on Facebook showed me a screenshot of their app and they have a modify reservation button that I am missing.

What about the one over to the right that says "change reservation?" I was able to remove guests from our reservation that way, but I haven't tried adding. I assume she is linked to your family and friends, correct?

 

[angelbaby129]

What about the one over to the right that says "change reservation?" I was able to remove guests from our reservation that way, but I haven't tried adding. I assume she is linked to your family and friends, correct?

I can't figure out why, but I don't have an option like that. This is what mine looks like.

 

[elaine amj]

If you absolutely can't get add her to your reservation (or get a new reservation for 2 people at the same time - you will need a different MDE for this), then you can try walking up and asking. They added my dad on at a couple of places this way (he was also a 3-week out addition to our group) although we had to wait longer. And then of course, if this doesn't work, then niece (and her aunt?) may have to eat elsewhere during your BOG meal. Last minute adds are hard - especially with a large group! I had a bunch of changing around to do when my father decided to come at the last minute.

 

[sharonabe]

I can't figure out why, but I don't have an option like that. This is what mine looks like.

Sorry, I'm smartphone-challenged, so I just use the computer. Is it the same from the website on a computer instead of the app?

 

[hosler427]

We had a family member join us last minute at 'Ohana and Liberty Tree on two different nights last trip. We just went to the check in booth and asked to add someone and they accomodated us. If you can't get it setup ahead of time it is worth a try.

 

[angelbaby129]

Sorry, I'm smartphone-challenged, so I just use the computer. Is it the same from the website on a computer instead of the app?

Yes, it's the same on the website. Thank you for the help everyone. Our plan is to check in and hope they can accommodate her. She's 15, so my friend says she has no problem eating counter service and riding a few rides while she waits for us to get done if it doesn't work. However, I feel terrible essentially saying sorry, they can't fit you in, go away now!

 

[TheRustyScupper]

THE QUESTION OF AN EXTRA PERSON or EXTRA PEOPLE (the "411"):
1) Disney is getting wise to the "but, they decided to join us" or "I miscounted".
2) People can't always get the ADR they want.
3) So, they under-count to get a table.
4) Then, they show up with "unexpected" additional people.
5) In a team meeting, CM's have been told to warn guests against this.
6) If there is room, WDW will not turn away revenue.
7) But, if busy, they will turn away the additions.
8) Go ahead and arrive with the extras, if you like.
9) Just be prepared to have someone stand around while you eat.
10) I have heard explanations such as . . .
. . . "but, Aunt Suzy decided to join us and we need an extra seat"
. . . "but, two friends from off-site decided to join us and we need two extra seats"
. . . "but, brother-in-law decided to join us and we need an extra seat"
. . . "but, the entire Boy Scout Troop decided to join us and we need 14 extra sets"
. . . "but, my baby is so small that I didn't count her in the number of eaters"
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NOTE1: It is far easier going from an odd-number to an even number, such as from 7-people to 8-people, adding a person to an even number of diners, such as going from 6-people to 7-people. Adding odd person can mean adding a table, and this might not be possible. Going from an odd-to-even might only mean adding a chair or using an empty seat. So, if going from even-to-odd, you might not get the extra person a seat. It is always better to get another ADR with the proper people-count.
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NOTE2: Frequently a party-of-two will try to add a third person at the podium. This can be risky, because many eateries do have tables-for-two. If the guest was slated for one of these, there simply might not be a table available to seat the third person - even if an infant. The extra chair location might extend into an aisle and block access for other guests or Servers.
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NOTE3: Sometimes it is a threesome adding a fourth. Unfortunately, there are many eateries that do have 3-top tables - usually against a wall or pillar. They can't add a fourth chair, since that would invade the aisle and be unsafe for SERVERS.
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NOTE4: The final question is that of how many people are in the eatery. There are Fire Codes which dictate the maximum amount of people. If the capacity is exceeded, there are some big fines possible. And, Disney will not violate the max-capacity of an eatery.