Help with extended warranty from Sears....

[Beth76]

I'm not sure I can even explain this properly. But, I'm so confused I'm hoping someone here can help me. My 5-year-old Kenmore refridgerator started leaking from the bottom. So I call Sears to schedule a repair. It's going to cost me $60 for the guy to come look at it and determine what's wrong with it. Then he may be able to fix it then or come back later with a part. Who knows what that's going to cost. Could be $50 could be $500.

Our other option is to buy another one-year warranty that "covers $500" (Sears' guy's words). This would cost us $219. If we end up needing to buy another fridge rather than fixing it, we can put that $500 towards a new one. So I ask him, "If the repair costs say $700, we then pay another $200. He says "no no no you're covered, unless you need to buy a new fridge".

I guess I'm just not trusting that we'll only end up paying $219. Has anyone dealt with a similar problem before?

 

[RitaZ.]

Have you checked your water line for clogs? There is a drip pan under the refrigerator and if that gets clogged, it will overflow. We had a similar problem with water leaking from the bottom of our fridge and that's what it was. Let me do some searching and I'll post more info about what I'm talking about.

Here is a link for more info on various refrigerator problems~ http://www.ehow.com/how_112132_fix-leaking-refrigerator.html

 

[The Mystery Machine]

Is your warranty up? Why would it cost you for him to come out and look at it?

 

[Beth76]

Is your warranty up? Why would it cost you for him to come out and look at it?

Yes, we no longer have our original warranty. We can buy this other one, good for a year. I don't know why it costs to come look at it. That's just what they said. I think that $60 goes towards any repair costs.

Have you checked your water line for clogs? There is a drip pan under the refrigerator and if that gets clogged, it will overflow. We had a similar problem with water leaking from the bottom of our fridge and that's what it was.

My husband did look at it and "tinkered" with it, but it didn't work. I will ask him about the drip pan and see if he sees something like that. Does the drip pan have a way to drain? Or does it just catch small leaks. We get quite a bit of water pooled under the fridge when this happens. I will take a look at the link too. Thanks.

 

[Lisa loves Pooh]

their protection plans cover covered issues including service call to determine the problem and the repairs to fix it--as long as it is a covered issue.

It is years since i have worked for them, so I do not know if there are exceptions to what they do cover.

Usually service call fees go towards repairs (basically--they will not give a free estimate--but if they fix the problem, they won't necessarily charge you for the call).

With the warranties--you aren't supposed to be charged for anyone coming out to take a look (so I thought).

 

[The Mystery Machine]

How much did you pay for the fridge originally?

 

[RitaZ.]

Beth, here is another link. This is the one that we used when we had the problem.

http://www.repairclinic.com/0088_4_1.asp#Level1_5