Q: Can I contact somebody for assistance regarding ESTA?
A: You may call the CBP Customer Service Center at (703) 526-4200 or 1-877-227-5511. You may also visit
www.help.cbp.gov and click on Find an Answer, Ask a Question. The CBP Customer Service Center will only be able to answer general questions regarding ESTA. If you need to know why an ESTA application has been denied or you have specific questions regarding your ESTA application, you must file a request with the DHS Traveler Redress Inquiry Program. ( Traveler Redress Inquiry Program )