Help.... They lost my luggage

[irishtigger]

I did the airline check in and no one can find my luggage. I have the bag tag numbers I don't know who else to call.... SOMEONE PLEASE HELP ME. All the stuff I purchased, my clothes, I am so sad and sick over this. All I can do besides call is cry help!

 

[OhMari]

You need to file a lost luggage report with the airline.

I am going to move you over to the Transportation Board. Hopefully you will get more help.

 

[jcarwash]

Assuming you have filed a lost luggage report with your airline?

If yes, just hang in there. Southwest has lost my luggage twice this year, and with their process/system they don't have real-time information about bag location. I wish they did, and I've contacted them with that feedback, but they just don't have that system to locate your bags via your bag tags.

It can be very annoying and frustrating while you are waiting for something to happen, but in both cases the bags were located and delivered.

 

[dudspizza]

Any time your bags get lost you immediately go into the luggage office located in the baggage area.

Last June, United lost my bowling balls enroute to Reno. I took my bag tags in to the office and they did a track of the bag. They told me it missed the flight to Reno and it was on the next flight arriving in a couple of hours. They offered to have them sent to my hotel at their cost, but I was returning to the airport to pick up a buddy who was arriving on that flight, so I just picked them up at baggage claim. Another bowlers equipment was also lost and I picked his up for him as well.

I did fill out a claim form just in case, but all arrived fine. The biggest thing is to file a claim immediately in the baggage office of the airport. Many times bags show up on a later flight and the airline forwards the bag to you. Bags can fall of the conveyor behind the scenes at the airport or they can end up on the wrong flight......

Best of luck.

Duds

 

[seashoreCM]

You file the baggage claim at the destination airport before leaving the carousel area.

(For Disney bound Magical Express riders who used the resort baggage delivery you file the baggage claim at your resort when you discover the bags missing)

 

[jlewisinsyr]

Note, rarely is luggage actually lost, rather just delayed. Delayed luggage is nothing to fret about, it happens and it will eventually find its way to you. All you can do is wait, no need to panic and there is not much reason to just sit around calling differen people to try to track it down. If you file a missing luggage claim, they will work to resolve it.

Lost luggage, rare, sucks, but you will be compensated if it actually happens.

 

[DebbieB]

Which airline? I know with Delta, you can enter your bag tag number on their site and it will show where the bag is. I had a trip earlier this year Minneapolis to Pittsburgh and some how my bag went to Duluth. When I tracked it, it said it was in Duluth, then it was in Detroit (connecting) and finally in Pittsburgh. It was then delivered to my house. I flew home late Friday, I didn't get it until Sunday morning.

 

[lost*in*cyberspace]

I agree that your luggage is probably not lost, just misplaced for a while. Sit tight and wait; it's likely it will eventually be found.

 

[Disney Ron]

This just happened to us this past Thursday with SWA. I checked in our luggage at 5:00 AM for our 8:30 AM flight at POR. When we arrived in Providence at 11:00 AM no luggage. We did what we had to do at the airport concerning the luggage and the woman who assisted us said that the company that handles the luggage for Disney won't send the truck with the luggage to the airport until they feel they have enough on it to justify sending it. She said in that instance the luggage is usually put on the next flight to the airport where it's going and sure enough the next flight that day into Providence was at 2:00 PM and our bags were on it. SWA offered to deliver it that night to the house but we only live 10 minutes away so we picked it up ourselves on our way to dinner.

 

[mom2brooke76]

I just wanted to say that whenever you check your luggage in, ALWAYS check the luggage tag that they place on it and make sure that the destination airport code is correct.

I've only "lost" my luggage once, and it was due to the curbside guy putting the luggage tag on with the incorrect city on it (I was going to Birmingham (BHM), they put going to Chicago (MDW) ). Had I noticed the mistake I could have prevented the delay in my luggage. Now I always check!

 

[goofy4tink]

This just happened to us this past Thursday with SWA. I checked in our luggage at 5:00 AM for our 8:30 AM flight at POR. When we arrived in Providence at 11:00 AM no luggage. We did what we had to do at the airport concerning the luggage and the woman who assisted us said that the company that handles the luggage for Disney won't send the truck with the luggage to the airport until they feel they have enough on it to justify sending it. She said in that instance the luggage is usually put on the next flight to the airport where it's going and sure enough the next flight that day into Providence was at 2:00 PM and our bags were on it. SWA offered to deliver it that night to the house but we only live 10 minutes away so we picked it up ourselves on our way to dinner.

I find that really hard to believe. I have seen the luggage trucks getting ready to return to MCO from a resort....they weren't even close to full. Now...the trucks I have seen may very possibly be heading to another resort.
But, checking your bags at your resort is the same thing as using curbside service...the curb is just a long way away from the terminal. This is the reason that you have to have your bags checked no less than 3 hrs prior to flight departure time. It's not as if a truck gets your particular bags and then puts them in a van and takes them to MCO. Far from it. The trucks make their scheduled stops based on the luggage that is waiting..no luggage, no stop. But they stop for just a few bags. Those trucks are emptied and then refilled with bags going to the resorts.

I'm not calling the SW employee a liar, but.....that is very far fetched, and seems to be yet another case of an airline blaming Disney for something.
I'm headed to WDW in 3 weeks...I think I may have to ask Bell Services and RAC about that policy...just for the sake of getting info.

 

[seashoreCM]

... calling the SWA employee a liar ...

*********************************************
This post would have looked better if it was worded only as shown
below this point however the original part above this point can't be
removed because subsequent comments made about it were seen first.
*********************************************
(added later) Regarding calling an SWA employee a liar, but not suggesting that anybody did or wanted to ...

The devil's advocate says:
How would the Southwest lady at baggage claim in Providence think about saying the word "Disney" unless the SWA tracking system had annotated the bag's data record with the word "late" which in turn would not happen unless the bag got off the truck at MCO too late for the flight to PVD?

And since the resort airline check in (still run by BAGS, Inc.?) is an extension of the airport as opposed to an extension of Disney, it is within the airlines' responsibility to treat the bag as punctual seeing that a "late" tag was not affixed in view of the customer at the moment of check in at the resort (in reality a late bag would not be accepted for RAC at the resort).

 

[disneymarie]

When traveling, try to make your luggage unique, AND take of ALL the previous luggage tags...
Ds worked for Delta and had to remind folks to remove the original so it did not get sent back.

If it does not show up, maybe it looked similar to someone elses and they grabbed it by mistake. Often they will return it, or call the airport if it is discovered.

In a flight change once, my friends luggage was sent on a later flight as she was able to get a standby on earlier flight during bad weather.

I hope it is just a matter of catching up to you.

 

[Horace Horsecollar]

I did the airline check in and no one can find my luggage. I have the bag tag numbers I don't know who else to call.... SOMEONE PLEASE HELP ME. All the stuff I purchased, my clothes, I am so sad and sick over this. All I can do besides call is cry help!

You wrote that you "did the airline check in."

Does that mean you used Disney's Resort Airline Check-in (RAC) at your Disney resort, and RAC provided your boarding passes and baggage claim checks?

Or does this mean you checked in with your airline at Orlando International, and the airline provided your boarding passes and baggage claim checks?

When your bags did not appear at baggage claim at your home airport, did you file a claim at your airline's baggage service desk?

When did this happen?

You wrote, "no one can find my luggage." Who has helping you? Where? Over the phone? At the airport?

People on this forum are eager to help, but please provide meaningful details.

Good luck! (Most bags show up within 24 hours. If you filed a claim, the airline will deliver your bags to you.)

 

[goofy4tink]

How would the Southwest lady at baggage claim in Providence think about saying the word "Disney" unless the SWA tracking system had annotated the bag's data record with the word "late" which in turn would not happen unless the bag got off the truck at MCO too late for the flight to PVD?

And since the resort airline check in (still run by BAGS, Inc.?) is an extension of the airport as opposed to an extension of Disney, it is within the airlines' responsibility to treat the bag as punctual seeing that a "late" tag was not affixed in view of the customer at the moment of check in at the resort (in reality a late bag would not be accepted for RAC at the resort).

If you're going to quote me, please use the entire post..not just one small part of it that makes it look as if I was calling the employee a liar. My post even said that I wasn't...but your quote makes it look quite the opposite.

When traveling, try to make your luggage unique, AND take of ALL the previous luggage tags...
Ds worked for Delta and had to remind folks to remove the original so it did not get sent back.

If it does not show up, maybe it looked similar to someone elses and they grabbed it by mistake. Often they will return it, or call the airport if it is discovered.

In a flight change once, my friends luggage was sent on a later flight as she was able to get a standby on earlier flight during bad weather.

I hope it is just a matter of catching up to you.

Good advice. I always put something really different on each of our bags. I made these ties that are pretty unusual....wide blanket binding, with Winnie-the-Pooh all over it...and bright turquoise!! Then, I sewed lime green grosgrain ribbon down one side of that. I put one section on every bag..I doubt anyone grabs our bags by mistake!!!!!

 

[JustCallMeMommy]

How long has it been? They airlines are pretty good at getting luggage to the right place eventually.

Southwest has lost my luggage twice this year, and with their process/system they don't have real-time information about bag location.

This really surprised me last year when one piece of our luggage - the one with all the souvenirs and Christmas gifts we had purchased - went on an extra trip without us last year. The agent told me that 99.9% of luggage finds its way home, and ours showed up day. Knowing software is out there that could easily be re-purposed, I don't understand not tracking bags in this day and age.

 

[seashoreCM]

If you're going to quote me, please use the entire post..not just one small part of it that makes it look as if I was calling the employee a liar. My post even said that I wasn't...but your quote makes it look quite the opposite.

Oops!

Guess I have a bad habit to break. I had always thought I would save space on the screen by not including entire paragraphs or entire replies I am quoting. Thinking that the reader would go back up to the reply in question to see all of it.

Or, in some cases quoting a very short phrase as a "search key word" as opposed to a "thought".

 

[Missytara]

This happened to us a few years ago.

We booked a cruise about 1-1/2 years early to get a huge discount. We live in DE, and booked out of BWI. However, when the cruise came around, BWI International Terminal was closed due to construction and we had to fly to PHL before leaving for Spain.

We were on a 737 going up on a Friday night, but coming back on a Saturday, we were on a puddle jumper.

My best friend, who was on the trip with me, received a call from her husband on the ship, that her mom with cancer had taken a bad turn. We had to decide whether she was going to take a puddle jumper directly from PHL to VA or if she would proceed home and drive down in the morning.

By the time we returned to PHL things were looking up and we decided to go home together. She would leave very early in the morning for VA.

We finally arrive at BWI at 8:00 pm; her daughter's and my bag appeared on the carousel, but not hers. Ugh. We went to the lost baggage office for US Air, and they said that a puddle jumper goes every hour from PHL to BWI, so sometimes due to the capacity of the plane, they bump luggage to the next flight. We waited until 11:00 pm, the next three flights didn't have her luggage. We filed a claim with the lost baggage office and headed for DE.

Lo and behold, the next day around 5:00 am, they delivered her luggage. It had been bumped down three more flights....

 

[DisneyOHFan]

I find that really hard to believe. I have seen the luggage trucks getting ready to return to MCO from a resort....they weren't even close to full. Now...the trucks I have seen may very possibly be heading to another resort.
But, checking your bags at your resort is the same thing as using curbside service...the curb is just a long way away from the terminal. This is the reason that you have to have your bags checked no less than 3 hrs prior to flight departure time. It's not as if a truck gets your particular bags and then puts them in a van and takes them to MCO. Far from it. The trucks make their scheduled stops based on the luggage that is waiting..no luggage, no stop. But they stop for just a few bags. Those trucks are emptied and then refilled with bags going to the resorts.

I'm not calling the SW employee a liar, but.....that is very far fetched, and seems to be yet another case of an airline blaming Disney for something.
I'm headed to WDW in 3 weeks...I think I may have to ask Bell Services and RAC about that policy...just for the sake of getting info.

Actually, we have been told the same thing as DisneyRon when we have dropped our luggage off at Disney. They said it may even be on the flight prior to ours or on the next flight, but most likely it will be on ours.

 

[irishtigger]

I did go right to the baggage office and fill out a missing luggage form. I will say airtran and guest services were very helpful in trying to track down my bags. It turns out that the airline check in at the Polynesian put the wrong tickets on my bags and sent them on a southwest flight to Nashvillle under a completely different last name. I always have my name tags on my bags as well as an index card with even more information inside my bag. Southwest called me last night stating they had my bags and sent them on a flight into Philly. Airtran received them and they should be arriving at my house today. I am just waiting to hear from the airtran office in Philly that they will be arriving today. I did use the Disney Airline check in the gave me the bag numbers on my boarding pass the issue was that they put the wrong tags completely on my luggage

Thank you everyone for your help. I hope no one ever has to experience this. But I can assure you I will never use airline check in again at the resort.