Help please!!! Need a real expert here. How can I get my 10-day ticket to stretch to 15 days?

[Timandalicia]

I have a 10-day ticket but we are doing the cruise in the middle, which means I won't be able to use my 10th day until I am 15 days out. Anybody know a solution keeping the following in mind:

-I want to for sure go our first day and the last day. That would really stink if we couldn't.

-I could buy a new ticket on the 15th day applying my unused portion of my 10-day ticket, but it would have to be on the day of use, wouldn't it? Then that would mess me up for Genie Plus or maybe even getting a reservation for the park that day. Can I get a new ticket before my 15 days are up?

 

[Davey Jones II]

I would call Disney about this.

 

[lanejudy]

You used to be able to buy tickets specifically for use pre- and post-cruise. I would contact DCL to ask; if they don't have it, contact WDW to ask how it can be converted/extended.

Alternatively, adding the "park hopper plus" option will extend a regular 10-day ticket to a 15-day use-window.

 

[Marthasor]

I have a 10-day ticket but we are doing the cruise in the middle, which means I won't be able to use my 10th day until I am 15 days out. Anybody know a solution keeping the following in mind:

-I want to for sure go our first day and the last day. That would really stink if we couldn't.

-I could buy a new ticket on the 15th day applying my unused portion of my 10-day ticket, but it would have to be on the day of use, wouldn't it? Then that would mess me up for Genie Plus or maybe even getting a reservation for the park that day. Can I get a new ticket before my 15 days are up?

I would take lanejudy's suggestions. Once your ticket expires, it holds no value and you won't be able to use the 10-day ticket toward the purchase of a new ticket, nor will they let you extend the dates of that ticket. The only time a ticket holds value past an expiration day is if it went, wholly, unused. I would call DCL or buy the park hopper. I mean, you could certainly plead your case to guest services once you are onsite, but there is zero guarantee they will extend the dates for you.

 

[MakiraMarlena]

Would buying the park hopper be cheaper than a one-day ticket? I would go for the park hopper. You do have to add it for all days, but you can hop then if you want.

 

[Timandalicia]

I would take lanejudy's suggestions. Once your ticket expires, it holds no value and you won't be able to use the 10-day ticket toward the purchase of a new ticket, nor will they let you extend the dates of that ticket. The only time a ticket holds value past an expiration day is if it went, wholly, unused. I would call DCL or buy the park hopper. I mean, you could certainly plead your case to guest services once you are onsite, but there is zero guarantee they will extend the dates for you.

Called guest services. They reserved day 15 for Magic Kingdom and then when we get to the park, guest services will extend the time to use our pass until the end of our trip.

 

[AprilsZoo]

I believe it has to be the Park Hopper PLUS option. This is an important distinction. It’s the plus that extends the use window, afaik.
I hate how tickets now need to be ordered with a start date assigned & the use window keeps getting shorter & shorter. It’s making it challenging to plan out our next trip, too.

I wanted to be in FL for at least 18 days, with some time at Sea World & Discovery Cove, Universal, & a day or two at KSC/Cape Canaveral. (Ideally, a day at Busch Gardens would be in there too, since the 3 park tix with the Dolphin swim weren’t significantly more than the 2 park tix & they included parking, too). I *was* hoping to intersperse the other stuff in with the Disney days. But it doesn’t seem like that is going to work after all because of how short the use window is.

Would buying the park hopper be cheaper than a one-day ticket? I would go for the park hopper. You do have to add it for all days, but you can hop then if you want.

Not the OP, but looking for our dates, for 10-day tix:
• difference between regular park hopper vs. PH+ = $20 (total, not per day)
• difference between the 1 park/day & the PH+ = ~$10
• Single day/1 park ticket = $140
• 1-day PH = $204

Definitely cheaper to add the PH+ option.

Called guest services. They reserved day 15 for Magic Kingdom and then when we get to the park, guest services will extend the time to use our pass until the end of our trip.

Awesome.
I hope it all works out while you are there. Make a note of who you spoke to and at what time, so that if you get a different story once you are there, you’ll have a better chance of a good outcome.
(Unfortunately, CMs on the phone seem to give bad advice sometimes. It’s unlikely that they mean to, but in the end their intentions aren’t what matters. Being able to back up what you say you were told, with the date & time you called & name of the CM you spoke to can definitely help— “calls are recorded…” and all that. If they want to take the time to check your call, more info from you will speed up the process. )
Have a great trip!!

 

[Mrs.AMC]

Awesome.
I hope it all works out while you are there. Make a note of who you spoke to and at what time, so that if you get a different story once you are there, you’ll have a better chance of a good outcome.
(Unfortunately, CMs on the phone seem to give bad advice sometimes. It’s unlikely that they mean to, but in the end their intentions aren’t what matters. Being able to back up what you say you were told, with the date & time you called & name of the CM you spoke to can definitely help— “calls are recorded…” and all that. If they want to take the time to check your call, more info from you will speed up the process. )
Have a great trip!!

This is really important advice. Especially since this is not normal policy.
I was just at a ticket counter yesterday picking up our new AP card and the counter next to me was arguing with the CM that what they were being told today was different info from what they've received on the phone. Knowing some of the doozies I've heard from CM on the phone, I can only imagine the guests frustration. This particular guest walked away unsatisfied with the outcome

 

[AprilsZoo]

This is really important advice. Especially since this is not normal policy.
I was just at a ticket counter yesterday picking up our new AP card and the counter next to me was arguing with the CM that what they were being told today was different info from what they've received on the phone. Knowing some of the doozies I've heard from CM on the phone, I can only imagine the guests frustration. This particular guest walked away unsatisfied with the outcome

I have come to the realization that “this call may be recorded for quality assurance…” should work both directions. If it’s not to assure that what’s being told to customers is accurate, then what “quality assurance” are they trying for? So, I will absolutely expect it to be used to assure quality in how a situation is dealt with.

I always make notes about who I’ve spoken to, and the exact time & date of the call, as well as exactly which phone number I called. For example, in the case of Disney, there are a lot of different numbers you could call— toll-free & direct numbers for every resort, park, concierge, DVC, ticket sales, and too many other departments to count. It goes on & on. That means there’s too many Johns or Jodys or whatever. If I can narrow it down, I figure it can only help.

I typically take a screen shot of the call screen on my phone, that shows the date & time and length of my call, and add it to a note that summarizes what I called about, everyone I spoke to, and what the expected resolution is.

Where possible, I try to handle things via chat, or follow-up with an email. But more often than not, the chat representative ends up telling me I need to call and speak to a rep. (I really wonder sometimes what they ever actually resolve… especially airline chat reps— Every single time, I’m referred to the CS phone number. )

Anyway, occasionally I’ll be told they’ll need to find the recording and then get back with me… but most often, when I open my notes and start explaining, they’ll just resolve whatever in the manner I was expecting.

It is just such a simple insurance policy, that costs nothing more than a couple minutes of time. I figure if I can’t be bothered with the details, why should I expect anyone else to try harder than I have?

 

[starry_solo]

You can’t…..unless you do the plus option…