Help please...Disney cancelled my room!!!

[disneynutz]

Yes but as I said above DVC can buy the room from the hotel side of the business for a client.

I work in a similar world of multiple government contracts. Where we have one contract that is behind because they need X part to continue and its on backorder and another contract that due to some other issue have 5 of X sitting around they aren't using. You would think they could just share but there is actually alot of paper work to transfer equipment like this. However it can be done and is if the relationship with the customer that needs X part is important enough.

In DVC's eyes what happens if they do nothing for the member with an issue. Nothing happens, why would they spend money to book them a room?

Sure the guest in question will be unhappy but so what, worse they can do is sell their contract to the next guy who takes their place.

Bill

 

[Dean]

No disney CAN do a lot more then this. Its a matter if they will. They could give you a suite on the hotel non-DVC side of a resort if no comparable DVC options were available. They could offer a better DVC room at another location.

If OP has some reason she has to stay at BWV and she doesn't want a better room in another location (say a poly bungalow, a 2 bed in another location, etc) they could offer that to another family at BWV if they would move to free the location up for the OP...

There are many things companies can do when they mess up the question is generally what they will.

Certainly there's a lot of things they "can" do but most being discussed are not reasonable from a system standpoint. A priority wait list is about the most they can reasonably do if nothing is available from the points pool.

The way I see it is if it is the company's fault it is their responsibility to provide as good or better accomodations or to provide a high level of compensation for the inconvenience if less has to be offered. I know they don't legally have to do this but they CAN.

Similar to how if an airline overbooks a flight and has to bumb they are required to provide not only the best other flight available but also a high level of compensation for the inconvience. The way the arline does this is to find the people that are willing to be moved for the least compenstation and move them. Disney also has this option if they so choose. Another family may even have a one bedroom and actually would prefer to have a studio... I don't think the wait list is smart enough to figure that out

If Disney is having all this issue now without even adding a maintenance issue to the mix they screwed up. this also isn't a one time issue as you can see from the number here that have had similar things.

This isn't how businesses work and certainly not how DVC or Disney works in this situation. Plus, I agree it's not as big a deal to them as some may chose to make it on their end. The airlines have regulations in these areas that timeshares, exchange companies and hotels do not. Also, Disney will not micromanage the waitlist. For example, if you're holding say VGF studio with a wait list for say BCV studio but you're second on the WL for the BCV, they will not match those up and jump the person ahead of you even though theoretically they could. People can get all indignant but at the end of the day it's just business.

 

[kamik86]

They can, but that still impacts the revenue for both sides. The DVC side has to purchase the room - its so much cheaper to just tell the member no. The hotel side gets revenue - but probably at a low rate - if they can sell it for rack rate, or even a discount - outside the corporation, that's better bottom line.

Simply put - once you are a DVC member, their relationship with you is often not important enough. You are contracted to pay your dues. If you don't like how they treat you, you'll sell to some other sucker.

Understood. What everyone seems to be missing is I'm not saying they will or even if it would make sense to do these things. I am simply responding to the part where people think they CANT. They CAN. They just don't care enough to.

 

[Dean]

Understood. What everyone seems to be missing is I'm not saying they will or even if it would make sense to do these things. I am simply responding to the part where people think they CANT. They CAN. They just don't care enough to.

I think we all know they can but realistically the question is what WILL they do and what SHOULD they do. IMO buying a room on cash far exceeds either of those cutoffs.

 

[CinderBelleDVC]

How on earth can MS cancel a reservation if they haven't been asked to do so through the option of the waitlist? - I mean what is the point of having the option if MS just cancel the reservation anyway?

I was wondering this, myself!

 

[Cyberc1978]

Dont get me wrong, but if DVC cancels your room, and are unable to provide a very good explanation to why they did ie. You have'nt paied your dues. Then I'm the kind a person who would seek legal justic another way. I don't know what legal option there might be, but I would research it

But I would diffently go a long way, because what if I had purchased airfares (dont come cheap from europe), should I just cancel those?.

I know that some in this thread has stated that this is timeshare and you are not guaranteed a room. But what is the purpose of owning with Disney or anyother timeshare if you are not guaranteed a room even if you book it and receives a confirmation?

If the legal part of owning a timeshare in the US says that you are allowed to own, but don't expect to be able to use it in anyway - I don't expect anyone would have ever bought into any of the timeshares if they could'nt expect to use it.

Also I don't expect the Disney DVC "handbook" says that DVC are allowed to cancel a reservation for any reason what so ever if they feel like it. I do however think they are allowed to cancel if you don't pay your dues or similar.

 

[Dean]

Dont get me wrong, but if DVC cancels your room, and are unable to provide a very good explanation to why they did ie. You have'nt paied your dues. Then I'm the kind a person who would seek legal justic another way. I don't know what legal option there might be, but I would research it

But I would diffently go a long way, because what if I had purchased airfares (dont come cheap from europe), should I just cancel those?.

I know that some in this thread has stated that this is timeshare and you are not guaranteed a room. But what is the purpose of owning with Disney or anyother timeshare if you are not guaranteed a room even if you book it and receives a confirmation?

If the legal part of owning a timeshare in the US says that you are allowed to own, but don't expect to be able to use it in anyway - I don't expect anyone would have ever bought into any of the timeshares if they could'nt expect to use it.

Also I don't expect the Disney DVC "handbook" says that DVC are allowed to cancel a reservation for any reason what so ever if they feel like it. I do however think they are allowed to cancel if you don't pay your dues or similar.

The legal documents say they have control of all reservations matters without input.

 

[crisi]

Its been a LONG time since I've read the contract, but I'm sure we also signed away our rights to hold them accountable for reasonable "errors and omissions" or some such language. i.e. they legally get to make mistakes and there isn't anything we can do.

 

[Cyberc1978]

The legal documents say they have control of all reservations matters without input.

Where can I read the contract or the legal documents?

Its been a LONG time since I've read the contract, but I'm sure we also signed away our rights to hold them accountable for reasonable "errors and omissions" or some such language. i.e. they legally get to make mistakes and there isn't anything we can do.

That raises the question: what is a reasonable error? If there aren't any definition then Disney can claim that any error is "reasonable" which I find hard to believe or at least I hope it is.

 

[Dean]

Where can I read the contract or the legal documents?



That raises the question: what is a reasonable error? If there aren't any definition then Disney can claim that any error is "reasonable" which I find hard to believe or at least I hope it is.

The multi site POS is what governs the reservation system. It's easy to get one as a member direct from DVD/DVCMC but not easy otherwise. It gives them complete control as long as they don't conflict with the POS otherwise and that's pretty broad power. Plus they can change the POS fairly liberally if they need to anyway. In this case the POS (home resort or multi site) would have to have language that prevented a given option when it comes to reservations.

As for reasonable vs unreasonable error, I'm not sure it matters. There's no recourse and they aren't going to do anything that costs them significant dollars. Since they cancel and bank all the time, it's what they do. Often wait lists are designed to replace reservations. I recently went to a restaurant where you pay at a counter and used a gift card. The card would have had more than $60 left on it after the payment. The young lady absent mindedly got scissors and cut it in half before I could say anything. It ended up not being that big of a deal but she was speechless. Apparently the ones she'd had to that point were used completely at the time of the payment. I'm reminded of the people that booked AKV concierge 11 months out and refurbishments were then planned (or at least dealt with) late, had to move and for most, SSR was all that was available. From AKV concierge to SSR is a big jump IMO. On top of that the response and any compensation was extremely variable, an area where DVC tends to fall down is in lack of consistency and lack of planning for such matters IMO. Another similar issue are those that lost BWV BW view for the same reason and had to move resorts, I think most were moved to BCV but some were particularly vocal about being displeased. Or just pool refurbishments. The thing about timeshares is that the common sense of "fairness" that seems to be prevalent today (i.e. if I'm not happy it's not fair) just doesn't hold.

 

[crisi]

Where can I read the contract or the legal documents?



That raises the question: what is a reasonable error? If there aren't any definition then Disney can claim that any error is "reasonable" which I find hard to believe or at least I hope it is.

A mistake is a reasonable error. That includes mis-keying information or accidentally cancelling someone's room. There are human beings on the ends of these things, and human beings make mistakes.

 

[hakepb]

A mistake is a reasonable error. That includes mis-keying information or accidentally cancelling someone's room. There are human beings on the ends of these things, and human beings make mistakes.

Mistakes do happen. That's why we pay DVD (every year) to own and maintain no less than 2% of all units, so there can be some buffer to accommodate circumstances and mistakes.
(I do realize there won't always be an available unit in every ccategory)

 

[Dean]

Mistakes do happen. That's why we pay DVD (every year) to own and maintain no less than 2% of all units, so there can be some buffer to accommodate circumstances and mistakes.
(I do realize there won't always be an available unit in every ccategory)

DVD retains a certain % of points but how they use it is not spelled out completely and it's DVD, not DVCMC, that owns and controls those points.

 

[MichelleB]

Anyone know if the OP got this squared away????

 

[LowesChevy]

I hope so! It is so stressful to deal with

It was two years ago we were booking our trip for September-so in February my father called to reserve our 2bd for the end of Sept and the DVC reservation was undergoing "upgrades." Well apparently when we did receive our confirmation in the time frame they quoted I got nervous. Sure enough, even with a confirmation number that was provided to us, they never actually to put it through the system and we had to be put on a wait list because not all of the dates were available to re book! They had to put us on the priority list, but there really wasn't much more explanation or apologies. The fault was completely in their hands, but too bad basically. So beware if there is any upgrades or maintenance going on during your booking. Perhaps hold off booking if there seems to be an issue.