Help.... freaking out!!

[flortlebap]

Okay....

So I just checked my confirmation email from Eurostar.

We're travelling via Lille outbound, no problem.

There's no inbound train on there coming home. Help!!!

I know I asked them to book the train because they confirmed the time over the phone!!! Why isn't it showing up on my itinerary?!

Freaking out big time

 

[poppie123]

I would give Eurostar a ring, they will be able to pull up your booking using your booking reference and that way they will be able to tell you exactly what you have booked.

 

[flortlebap]

thanks - rang them and apparently although its all booked, they can't send an email confirmation for that leg of the journey for some reason?! very odd...

 

[poppie123]

thanks - rang them and apparently although its all booked, they can't send an email confirmation for that leg of the journey for some reason?! very odd...

That's good news, are you picking your tickets up at the station?
It does seem very odd but at least you know it's all booked.

 

[flortlebap]

yes, from the station

booking was so complicated, on the way there were going via lille, but direct on the way back. so we have 12 tickets to pick up in total

the system failed during booking, so over an hour later it was finally all booked separately but without confirmation. a tad worrying!!