Help for fliers after in-flight trauma

bicker

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Full story: http://travel.usatoday.com/flights/...p-to-fliers-after-in-flight-trauma/43043896/1
Fliers traumatized by emergency landings and frightening events in the air can expect little or no help from U.S. airlines in dealing with the aftereffects. ... Instead of getting passengers help to deal with shock and trauma, some say, airline and airport personnel are often more preoccupied with rebookings, collecting baggage information and issuing meal or travel vouchers.
This is what should be expected. Just reviewing recent threads here on the DIS, I suspect some folks would raise holy heck if airline gate agents started putting rebooking passengers, rerouting luggage, and issuing voucher in the back-seat, behind offering inexpert trauma counseling. They're gate agents, not psychologists.

"The emotional and psychological needs of fliers traumatized in harrowing incidents have been neglected for too long," says Gail Dunham, executive director of the National Air Disaster Alliance/Foundation, largely made up of families of air crash victims. "Airlines and the government should be required to provide assistance and help them recover."
Why not require organizations like the NADA/F to respond to such incidents, providing qualified experts to offer emotional and psychological support to those affected? Alternatively, why are they not insisting that the FAA have such experts on-call, rather than directing their greedy eyes at the deep pockets of the airlines, just recently returning to solvency after years on the brink of bankruptcy?

Why? Because it is far easier to get publicity from a sensationalistic media, and get support from a consumerist-blinded public, by trying to cast business in a negative light. Tell people that they would have to pay for it through their taxes, or that donations to a victims-rights group would go toward retainers for professionals who will do nothing for the money, most of the time, and the idea loses its luster.

Anything worthwhile is worth paying for: Consumers are going to pay for this no matter what, either through redirection of donations that they perhaps would want to go toward other things, or through taxes which they perhaps would also want to go toward other things, or through higher prices to make up for this unfunded mandate that the NADA/F is trying to bring about through their cynically heart-tugging chest-beating - higher prices that perhaps passengers would rather not pay.

Personally, I think it is a noble intention, and I would not be averse to seeing it brought about, but not as an unfunded mandate on business. If it is something folks would like to do, generally (and again, I'm not averse to that... it would be fine by me), then it should be brought about as yet-another government surtax on airline tickets, so people pay for the protection in proportion to how likely it is that they would be to end up needing that protection.
 
Got to agree with many of your points Bicker. I read the story too and my reaction was that people really need to get over it.

Sorry folks but life goes on. Deal with it yourself - don't wait/expect somebody else to do it.

Guess I need more coffee this morning. :surfweb:
 
So how far do you go with this? How about people that see bad car accidents or a jumper off a bridge. There are a lot of horiffic events these days but how do you help others that see tramatizing events? Who should pay for those events? If they make the airlines pay for this are they going to go after auto makers for car accidents? Where would it end?
 
I do not think the airline owes the passengers anything in this situation. Other than getting the passengers down to the ground safely.
 

In this day and age there is a decided lack of personal responsibility. If something happens to you, then you try to find a way to get someone else to 'fix it'. Heaven forbid the airline gets you down safely and then you have to find your own 'counseling' to get over it.
 
OH! come on folks............get over it!...........next thing you know, if a commuter is late, the Railroad will need to have shrinks at head of track! :sick:

This is a total waste of time!:dance3:

AKK
 
Well, since between US Airways and their insurer passengers got - or at least were offered - $5,000 luggage compensation in addition to getting back any/all recovered items in the best possible condition; free first-class upgrades for a year; and up to three counseling sessions despite neither the airline nor its insurance provider being required to provide the latter - as well as a safe, if emergency, landing - it sounds like money-grubbing to me, too.
"Yes, I know the seatbelt light was on, but I had to go to the bathroom. It's not MY fault there was turbulence. Yes, I realize the pilot turned on the seatbelt sign so I'd stay in my seat. When the plane dipped, I was traumatized. I demand counseling." Really?
 
Where would it end?
"My server at Whispering Canyon didn't do the ketchup gag for my family, and I'm traumatized! I demand Disney provide professional counselors in the lobby at all time."

:)
 
"My luggage wasn't in my room three hours after I left home and I'm traumatized! I demand Disney provide professional counselors on each floor of each building at all times!"
 
"My server at Whispering Canyon didn't do the ketchup gag for my family, and I'm traumatized! I demand Disney provide professional counselors in the lobby at all time."

:)

"My luggage wasn't in my room three hours after I left home and I'm traumatized! I demand Disney provide professional counselors on each floor of each building at all times!"

Heck of a way to minimize the experience of people that survive a truly traumatic event.
 
Well, since between US Airways and their insurer passengers got - or at least were offered - $5,000 luggage compensation in addition to getting back any/all recovered items in the best possible condition; free first-class upgrades for a year; and up to three counseling sessions despite neither the airline nor its insurance provider being required to provide the latter - as well as a safe, if emergency, landing - it sounds like money-grubbing to me, too.
"Yes, I know the seatbelt light was on, but I had to go to the bathroom. It's not MY fault there was turbulence. Yes, I realize the pilot turned on the seatbelt sign so I'd stay in my seat. When the plane dipped, I was traumatized. I demand counseling." Really?

Glad you agree that the airline does, in certain circumstances "owe it" to pax to do more than the bare minimum of "safe passage." It's good to see an airline "do the right thing."
 
As someone who deals with such things... what I have to see on a daily basis would make your heads explode. Welcome to the recession-proof world of tort defense. :upsidedow
 
And indeed, some folks are deliberately choosing to see things in a manner so as to justify their indignation (feigned or real, I won't speculate). The issue I raised, earlier in this thread, is not whether or not there is real trauma to address - sometimes there is, sometimes there is not - but rather the issue is who should pay for addressing that trauma, the correct answer imo being society as-a-whole (taxes) or those who would benefit from the services provided (government-imposed surcharges).
 












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