Having to wait yet longer to get my refund from the airline

[Dznypal]

Back in feb of 2020 we had to cancel the Hawaiian cruise since my mom was placed in hospice. Our credit card has travel insurance so we were covered. We did get the usual year to use the credit. When Covid hit the airline then extended the credit another year so finally I could put in a claim. This March. Only to hear on the news that United extended the the credit till Dec. At this rate I’ll never get my money back. Anyone else hear this

 

[sam_gordon]

Back in feb of 2020 we had to cancel the Hawaiian cruise since my mom was placed in hospice. Our credit card has travel insurance so we were covered. We did get the usual year to use the credit. When Covid hit the airline then extended the credit another year so finally I could put in a claim. This March. Only to hear on the news that United extended the the credit till Dec. At this rate I’ll never get my money back. Anyone else hear this

OK, something doesn't make sense.
1) If you used your travel insurance and filed a claim, you should have gotten a refund then.
2) If you were given an airline credit (didn't know any insurance company did that), then you won't get your money back. You have a credit with the airline that you need to use by a certain date. If you don't use it by that date, you lose it.

 

[EACarlson]

OK, something doesn't make sense.
1) If you used your travel insurance and filed a claim, you should have gotten a refund then.
2) If you were given an airline credit (didn't know any insurance company did that), then you won't get your money back. You have a credit with the airline that you need to use by a certain date. If you don't use it by that date, you lose it.

Many travel insurance policies won't pay until you actually incur a loss. Since OP received a credit from the airline there hasn't been a loss yet.

 

[sam_gordon]

Many travel insurance policies won't pay until you actually incur a loss. Since OP received a credit from the airline there hasn't been a loss yet.

Ah, thank you. That makes sense.