DU does offer some great services, but I still think you have to stay on top of things. On our last trip to WDW, we used DU for the first time. Our agent always responded very quickly to our e-mails and we did get an awesome itinerary. However, she did miss some important things. A discount came out for our travel time period, but I was the one who discovered the better deal. I didn't notice it until the last day it was available, so I can only assume that it had been out for quite some time. It saved us $500. The other thing was that we only had 3 PS request, and she was only got us one of the three. All that said, we are using DU again this summer, and everything is going GREAT!! Just a heads up on keeping on top of things.