Have You Noticed Netflix taking Long To RECEIVE Your Movies Back?

[Pugsley]

Heck, for the past few months I’ve barely gotten anything above #12 on my list. Sometimes they take days to acknowledge they’ve received something back. Then even after they do admit to receiving it they sometimes take a couple of days to mail another one back out. I know I’m being throttled and it’s really making me mad. Especially when they pick and choose not only how many movies you can get but which movies you can get (holding back the popular ones). I can totally understand that they don’t want to lose money, but then why don’t they just be honest and either raise the price or simply change the rules and say you can only rent a certain number of movies per month. I’ve complained before and they didn’t even bother to answer. I’m tempted to quit but they’d probably like that since I guess I’m one of those people they lose money on. Plus I doubt any other service is going to be any better.

 

[diskids2]

So glad I just saw this thread, we were seriously considering joining NetFlix, but now....forget it. I don't like companies that do business this way.

 

[Andrea]

i just got two of mine in the mail pretty fast today i was shocked

 

[T1130]

I also receivced my next movie the next day this time.

 

[Crankyshank]

I sent back 3 on Monday, 2 were showing received on Tues and one this morning.
I got the #1 movie in my queue (Walk the Line) and then #7 and today they are shipping #5. Still no Cinderella Man which was #2 and has been #2 since it was released

 

[sk8belle]

Except for them sending my #7 movie instead of my #1 in the queue, they're back to turning my movies over quickly.

 

[pansmermaidzlagoon]

My last 2 are coming to me quickly - am surprised - I can't help but wonder if the article and the bad buzz have made them change their ways - can't help but wonder if it is temporary - just 'til the buzz dies down!?

 

[summerrluvv]

Okay, so I mailed a movie from my development mailbox yesterday morning (mail picks up about noon). I just received notification that they received my movie this morning!

I normally mail from work. It's so weird because all the work mail that gets sent out arrives to our clients the next day (local clients), but my DVD's don't. I'm starting to think the mail lady is borrowing them LOL.

 

[Chattyaholic]

I think I am a customer that Netflix likes, because it takes me awhile to send movies back so they don't have to send very many to me per month. I am on the "3 at a time" plan. It usually takes a day for them to receive one when I send it back, and I can see that they have received it in the morning and by afternoon they have sent the next one on my list and I get it the next day, so that's not bad at all.

They received one from me Monday morning, and by afternoon I saw they were sending me "Walk the Line" so I had it on Tuesday, the day it was released! I LOVE that kind of service!

But I suppose my service would be worse, if I turned the movies around faster. I have one that I've had a month and still haven't taken time to watch it. Now that we have a DVR I watch shows I record too, so that takes away some of our "movie" time.

 

[SandiH]

We still receive our DVD's fast send one day, received at netflix the next and another back to us the next. We are currently going through a lot of DVD's a week since we are catching up watching all the back episodes of "24". We have one more to go so hopefully they will receive and send today! We've only had two issues with DVD's - both disc related and they sent replacements right away. Maybe it's a location issue. I noticed a lot of you are from the east coast.

 

[wdwoldtimer]

I live about 20 miles from a distribution center. Most of the time I can get a two day turn around, but that's only because I don't even bother with current titles. If you fill your queue with old stuff they don't screw you too much. I get throttled about once a month, where they either add a day or two before they list a return as received or take a couple days after marking one received before they even choose which one will go out. If you complain, they give you a standard non-answer and they never mention the throttling policy. They DO have it mentioned somewhere in the fine print now because they were hit with a class action suit - big whoop...the lawyers got a few million, the plaintiffs got a one month upgrade in service.