We just returned home last week after our first SONG flight. We flew out of Dulles (IAD) to MCO. Both flights were on time, the plane was comfortable and their new seating policy of zones wasn't too confusing. There is more leg room. They do sell food and will give you a complimentary drink, but no more free snacks, so if you don't want to pay $3 for a candybar, you should bring snacks. The employees were friendly and relaxed. We flew as Isabel was fast approaching the Wash. DC area and all went well. The planes were not full, so you could move once everyone arrived. We will be flying on SONG again in 3 weeks. Other than United, SONG is now the only non-stop flight out of Dulles airport. We paid $163 rt for our Wash. to Orlando flight, so not too bad, but not the cheapest we ever gotten either. I can live with that fare.