Have you ever written a letter to Grand Floridian management?

[cinmell]

Have you ever written a letter to Grand Floridian management after a stay and received a response? I was just wondering if it's worth writing or if it would be a waste of time. Thanks.

 

[MiknMinMouse]

Iwould be interested to know this as well. We just stayed at the GF, for my dream anniversary and it wasn't all I expected. Definately not as nice as our experiences at the Boardwalk

 

[disneyispi]

Yes, I have had "luck" writing to GF management. I previously posted in August about a horrorific experience at GF. I tried to speak to the GF GM, Georgina Susann, while there - no luck. I then wrote her, and received a rather bland response. I then wrote to ME and was treated like royalty. I thrn immediately received a much, improved letter from Ms. Susann as well as a phone call from both Ms. Susann AND Mr. Eisner. They comped my previous trip and offered me another comped trip (of shorter duration but still nice). Since that letter I have received consistently improved service from GF for all subsequent trips. So if you need any assistance in its creation just let me know. I have a lot of experience in writing. So I'd be more than happy to help you out. It's the least I can do to help you have a BETTER experience!

 

[cinmell]

Thanks Disneyispi. Here's a little bit from a post I previously wrote. Our stay at the GF was great except for the following:

The only problem we had was that 2 days before we were to come home, our daughter (22 months old) fell at the pool and we had to take an ambulance to the hospital and she ended up with 7 stitches in her head. Security and lifegaurds were great and a doorman showed up and waited with us and then offered to pick us up at the hospital when we were done, which he did. He did that on his own.

However, we were a little surprised that we were not contacted by a manager for details on what happened or to ask how she was doing. We called the manager to see if she needed any info from us and she said no. We were thinking of writing to the GF management b/c we don't feel they followed up. We're NOT looking for compensation or anything like that, we just expected Disney to want to know exactly what happend, how it happened and maybe even to see how she made out especially since she is so young. I used to think they were careful or concerned about things like this. Does anyone know the name and address for the manager at GF?

Would you happen to have a copy of your letter you can email to me? I'm just curious how to set it and who to send it to. Maybe I should send it to GF and someone else????? Someone else suggested writing to Al Weiss, PO Box 10000, Lake Buena Vista FL 32830.

 

[Sammie]

Was your daughter's fall due to neglience on the part of the resort or strickly an unfortunate accident?

If an accident I think they covered what they should have done. Seems like security and the lifeguards had things under control and the doorman went beyond what was required.

I am not sure what you expected and why having the GM follow up on what was obviously a situation taken care of by the appropriate people.

Hope your daughter is well on the way to recovery. My nephew cut his knee once at a Disney resort due to a broken bar glass. As in your case security and the lifeguards took great care of him and my SIL and brother never expected to hear from anyone else.

If you feel the staff did not handle the situation as they should, then yes write the letter.

Sounds like to me the appropriate staff took care of everything.

 

[cinmell]

Again, we're not looking for anything such as reimbursement etc. In my previous post I should have added that while we were waiting for the EMT's to arrive, another guest approached me and told me the same thing happened to her son at the pool in the same place and the lifeguards we aware of others who had accidents at the same area my daughter did. We just want to make sure that management is aware of this to correct the problem so that it hopefully doesn't happen to anyone else.

It just struck me as strange that we received a call from a manager on our first day when the package we shipped to ourselves was lost because it was sent to the wrong room when we checked in and did not call when we had this situation (the manager was notified of the misplaced package by bell services, not by us). We just want to make sure nobody else is hurt.

 

[epcotfan]

I agree with Sammie.

If it was an accident then there would be no reason for management to be contacted-unless it was caused by the hotel or staff. If she fell on her own the staff did what they had to do in regards to getting your daughter to and from the hospital.

 

[epcotfan]

I posted when you were writing your response cinmell...

Thanks for clearing it up.

 

[cinmell]

I know I should have posted all the details but I'm lazy and didn't feel like typing and just wanted an address and a name. I hope I didn't sound like someone wanting a freebie vacation because I don't. All I want is to make sure that nobody else finds themselves in the same situation we were in. There's nothing worse than seeing your little one in pain with a head injury and I wouldn't want anyone else to have to see that or go thru it, especially on vacation.

 

[disneyispi]

Thank you for clarifying your situation. I agree with epcotfan as to whether it was an accident or hotel negligence. But you should also be commended for wanting to ensure that no one else was injured. It seems to me IMO that if there were "other" similar incidents then the GF is aware but for some unknown reason have not been able to correct the situation. Then you SHOULD contact Ms. Susann as well as Mr. Pressler's replacement and perhaps, the GF safety officer as well as the WDW safety officer. One incident is unfortunate, 2 incident's a coincidence, 3 or more incidents.......possible contributory negligence; i.e. the hotel was aware of the danger, did not alert the public as to a potential problem, and did nothing to correct the problem(s). Having said that, you can obtain the addresses of these people on the GF board or on the rumors board. While email addresses have been provided, it is still best to write a letter and mail it. As for my letter, I will try and locate it and PM salient parts to you if I am able.

 

[annemariec]

Other similar accidents, in the same area is key. That says to me something should have been done after the first accident.

You are right to be bothered that management didn't call to follow up on your daughter (yet did follow up on a package ). Priorities... Although the staff responded well, I would also expect the management to follow up. I would hope the manager would care what happened to my child on their property, knowing the ambulance came for her. At the very least, management needs to know what type of injury was caused for an incident report & to remedy the problem.

I think you are to be commended on following through in attempts to reduce future accidents.

It's worth pursuing. You will help others by letting management know their system is flawed (if they do something about it).

Annemarie

 

[cinder1]

As a "retired" attorney (now stay-at-home mom), I can say that management should have contacted you. All businesses have (or should have) a standard procedure in such cases to do followups. At the very least, they make out an incident report to cover their own you know whats in case later there is a problem. It is also good customer service. My husband is also an attorney and was very surprised when I read him your post. He deals with this kind of thing every day and always there is an incident report. I would definitely bring this to the GF's attention. My bet is that someone did not do their job properly and GF needs to know so they don't have a future legal problem, in addition to the fact that they obviously need to fix some problem in the pool area. Your attitude is great. You're not expecting something, just want the problem fixed.

 

[twixbar]

Even if this was just a random accident, I feel that management should have contacted you out of courtesy. Especially since your child had to be taken to the ER. I feel that an incident report should have been completed too. But more importantly, I would think that someone from the resort management would have been kind and caring enough to check up on your child. How disappointing. I am so sorry this happened to your family on your vacation.

 

[peachgirl]

It's only a thought, but sounds like management was trying to make the incident seem as insignificant as possible. Maybe they thought if they paid too much attention to it, you just might get the idea that you were entitled to something. I could be way off base, but that's what it sounds like to me...just hoping you would go away quietly? Poor guest relations to say the least.

 

[Dbaker]

I have sent a "Thank you" note to the General Manager of the GF after a wonderful trip. I received a nice, but standard response that thanked me for my note.

 

[grandflo89]

I had a few things go wrong on a stay at the GF in their RPC. After being back at work for a few weeks and telling my story, one of my employees convinced me to call. I did and received a very sincere apology and two comp nights for my next stay.