The day before my wedding, I was checking into GF from CR. I had a regular, LV room booked for the night of the 11th. On the 12th, my wedding day, I was checking into an RPC room. I couldn't go to the ballroom to get dressed until 1:30pm, so I asked the lady if I could either check into my concierge room earlier - 11:00am - or get late check-out - 1:00pm - for the LV room. She left me there for 20 minutes, I assume to talk to someone, came back and said no. I was dumbfounded. I just stood there staring at her. I said, "But it's my wedding day and I won't have anywhere to put my dress between 11am and 1pm." I'll have to cart it back over to CR to my parents' room and then haul it back to the GF ballroom to get dressed. She offered to store it in the storage place - the place where they keep the luggage if people check in early in the day. Ummm....lemme think about that one. My $2,500. wedding dress....stored with a bunch of people's luggage....I was inclined to reject that offer. So, I offered to pay for the concierge room to check in that night. She said I could, but because of the late notice, I would be responsible for half of the LV room. I just couldn't win with this lady! I was upset and angry and late for my rehearsal dinner, which I didn't even want to go to anymore. My husband saw how upset I was and called our Event's Manager who called the concierge who told us to come to him at 11:00am the next day and he would take care of everything. And he did.
My advice - don't bet on late check-out. I asked when I made the reservation and I was assured that "It's your wedding day, they will most certainly help you." Apparently not. I still stay at GF though....I mean, it's not a GUARANTEE, so I can't be too angry about it. At the time though....the day before my wedding....it really seemed like the end of the world!