I have a personal rule. If I feel like I'm not treated well, then you don't get any more of my business. I'm not a complainer, I hate conflict, I'll pay my tab, tip and I won't be back. In all my days two restaurants have lost my business. Two family-owned that we really loved.
In one case a very popular Sunday spot that was always slammed when church let out. Everyone who comes knows there will be a wait. We agreed to be seated outside to take some time off the wait. It was hot and a hundred percent humidity. No one else was taking it. We really didn't care. 45 minutes and two cups of coffee later still no food but the waitress kept us updated and we were enjoying ourselves. Then the bottom let's out! We duck into the full lobby and our waitress grabs us and gives us an empty table inside. This obnoxious lady waiting starts screaming at us, you agreed to sit outside, you shouldn't get a table, blah blah.... I'm literally shaking at this point. The owner tells her our order has been in for an hour and she keeps arguing. Owner walks away and she is literally screaming at my husband and I at the top of her lungs. I finally crack, everyone is watching. I said, would you like our seats? She says yes! I grab my things and DH follows me to the door. The waitress stops us and said, you don't have to leave, we aren't seating anyone else because the kitchen is so backed up. My husband shoves a 20 in her hand and says, maybe you should tell the customer that. Thanks for your service, I'm going to find my wife a drink before she has a nervous breakdown!
We haven't been back and the food is outstanding. The owner should have told the customer that they weren't seating or asked her to leave. She didn't because the crowd of people in the lobby would have probably left. I've used them for years for private parties and luncheons. I didn't call to say my piece, it was unfortunate and they had no control over this woman's actions but it wasn't handled well and many people had to endure the scene. So I just take my business elsewhere.