Yellow Scooters July 2014
Do NOT rent from this company
Our annual Orlando family vacation occurred during July of 2014. My mom, who is just shy of 75 years old, has recently had two knee surgeries and requires a motorized
scooter for any walking trips. This year, instead of renting from the parks, we decided to rent from an Orlando business to avoid my mother having to walk from the parking lots to the actual parks. I choose this company because its online advertisements stated it would last all day in the parks. I even rented the extra battery, so we could charge one while we used the other one. Each battery weighs about 50 pounds. I checked the required weight limit for the scooter, and my mom fell into the average range. I thought we were ready to go. We are the family that arrives when the park opens and stays until the park closes, or until we drop. This scooter was supposed to keep up with us.
Well, this scooter did not last all day long. On Tuesday we departed Animal Kingdom early because the scooter was dying. My children we disappointed. We barely made it back to our car before the battery just died. I assumed I had just not properly charged the battery as Ive never done this before. We went on to Universal Studios on Thursday. We arrived at the park around 10:30 am and at approximately 4 pm, the scooter died, in the middle of a rainstorm in the middle of Diagon Alley. My 75 year old mother was essentially stranded in the middle of a crowed, rainy, amusement park. After an ordeal with Universal Studios about using an electrical outlet, we called Yellow Scooter Rentals for help and advice. I spoke with Lisa, a representative. Lisa at first was cordial and listened to my concerns. She suggested I call her driver and ask him what to do. I quickly asked her to do that (as I feel it is her job to help me). She did and called me back. Her response was we should have rented a spare battery. I informed her that we did. She stated I should I brought it with us. I reminded her that the battery weighs 50 pounds! Its not something I can carry around a park with my 75 year old mother and my two children. Then Lisa stated that she didnt know how much my mother weighed by if she weighed too much the scooter would not last the 30 miles a day it was guaranteed to last. I use an iPhone app to keep track of my walking daily. We did NOT walk that much that day; we walked approximately 15 miles. After this she asked if I received a charger with the scooter. I told her we did. We received two chargers, one for each battery. Then she said we should have brought the charger with us. I informed her that we did, but were having trouble with Universal Studios with using an outlet. She then informed me that Universal wont let us into the park. I explained that I didnt want her/Yellow Scooter in the park, I just wanted advice and help as to how to how my mother. She repeated blamed Universal Studios for my troubles. I reminded her that I was guaranteed a full day at the parks with this scooter. She asked Who did you speak to when you reserved it? I told her I used the online reservation system and only chatted online with a representative whose name was at my home in Georgia. Again, Lisa blamed Universal Studios and repeated Universal wont let us into the park. I finally said, I dont want nor am I asking you to come to Universal Studios. Im asking you to compensate us for your failure to meet your guarantee. She said there was nothing she was going to do.
I stated that if she was not going to do anything, I would write bad reviews on every web site I could find that dealt with scooter rentals. At this point, Lisa hung up on me. Yes, she really hung up on me.
Therefore, based on our week of using this scooter rental company, the batterys failure to last all day, and the companys failure to respond to my request for help, I do NOT endorse this company.
Sincerely,
Laura Douglas
