I ask this because I am ready to tell mine to hit the bricks, not to mention have a long talk with her superiors.
Here is the deal.
My wedding (intimate) is April 25th, 5pm, at SBP.
We have planned an illuminations dessert party for the same evening.
I have asked...from the get go...if it were possible for us to have our ceremony end at 6 and have enough time to eat dinner at spoodles and still make it to the dessert party in time...REPEATEDLY I asked this because it seemed like a tight squeeze to me. REPEATEDLY I was told SURE no problem!
So, many weeks ago, I turned in my paperwork with all my final details on it, including the dinner for 18 at spoodles. When I recieved my confirmation paperwork/bill from DFTW, there was no mention of any dinner arrangements on it. I thought nothing of it, figured it was a seperate deal, as it was not a part of that bill. A few weeks ago, I got nervous about it, and called spoodles to confirm my reservation...well...as you can guess...there is none.
My coordinator never made the ressie.
And naturally....Spoodles has no room. They also state that the average turn around time for a party of that size is 2 hours...which even if they did have the room would interfere with the desert party...WHICH IS WHAT I SUSPECTED ALL ALONG!
So, I call the coordinator. She goes about blaming her secretary for the mishap and starts doing a dance. Shoots me off an email a day or so later telling me that we can try the Yachtsman or Flying fish, or I could host a private affair at SBP or Epcot and attached is the costs for those.
Well...I immediatly email her back and tell her that the private affair is not possible, as for my budget is expired and my guest and I are all on the dining plan...we were all paying for our own dinners.
That following Friday (a week ago) I spoke directly with her. She said she is waiting to hear from the manager at the Yachtsman and she will get back with me on Monday. She also asked if I minded bumping back my ceremony by half of an hour if need be...to which I agreed, another thing that left me puzzled because I asked to bump back in the early planning stages for dinner purposes of course and was told I couldn't as that time slot was booked. So, she left me last Friday thinking she would have news for me Monday. I also know (because she told me this) that resturants typically do not book large parties in the time slot we need. So I wonder how this is going to work, and I am sure that it is not.
Monday comes and goes, as does Tuesday and Wednesday. I send her an email Wednesday asking her what is happening. She replies today (Friday) with she is still waiting for the Yachtsman manager to call her. I email her directly back and tell her my patients is at an end, I have been more than cooperative as have my guests with trying to fix this problem, we are now in a place where we may have to use two table credits instead of one from our dining plans, we have agreed to move back our time, all of my guest are waiting to learn the plans so they can continue making their other ADRs. Basically I told her I want dinner plans by end of business day on Monday or I will be speaking with her superior...whoever the heck that might be...come Tuesday morning.
I am so unhappy.
I feel like this lady knows she is in error, and is trying to stall me as long as she can before she has to face the music. I DON'T believe the manager at the Yachtsman has ignored the two phone calls and three emails she has sent. I feel she thinks I am an idiot. Which makes me all the madder!
Any advice out there?
Has this ever happened to anyone?
Who am I to call come Tuesday morning when I still have no dinner plans?
Thanks in advance for any input/advice
Here is the deal.
My wedding (intimate) is April 25th, 5pm, at SBP.
We have planned an illuminations dessert party for the same evening.
I have asked...from the get go...if it were possible for us to have our ceremony end at 6 and have enough time to eat dinner at spoodles and still make it to the dessert party in time...REPEATEDLY I asked this because it seemed like a tight squeeze to me. REPEATEDLY I was told SURE no problem!
So, many weeks ago, I turned in my paperwork with all my final details on it, including the dinner for 18 at spoodles. When I recieved my confirmation paperwork/bill from DFTW, there was no mention of any dinner arrangements on it. I thought nothing of it, figured it was a seperate deal, as it was not a part of that bill. A few weeks ago, I got nervous about it, and called spoodles to confirm my reservation...well...as you can guess...there is none.
My coordinator never made the ressie.
And naturally....Spoodles has no room. They also state that the average turn around time for a party of that size is 2 hours...which even if they did have the room would interfere with the desert party...WHICH IS WHAT I SUSPECTED ALL ALONG!
So, I call the coordinator. She goes about blaming her secretary for the mishap and starts doing a dance. Shoots me off an email a day or so later telling me that we can try the Yachtsman or Flying fish, or I could host a private affair at SBP or Epcot and attached is the costs for those.
Well...I immediatly email her back and tell her that the private affair is not possible, as for my budget is expired and my guest and I are all on the dining plan...we were all paying for our own dinners.
That following Friday (a week ago) I spoke directly with her. She said she is waiting to hear from the manager at the Yachtsman and she will get back with me on Monday. She also asked if I minded bumping back my ceremony by half of an hour if need be...to which I agreed, another thing that left me puzzled because I asked to bump back in the early planning stages for dinner purposes of course and was told I couldn't as that time slot was booked. So, she left me last Friday thinking she would have news for me Monday. I also know (because she told me this) that resturants typically do not book large parties in the time slot we need. So I wonder how this is going to work, and I am sure that it is not.
Monday comes and goes, as does Tuesday and Wednesday. I send her an email Wednesday asking her what is happening. She replies today (Friday) with she is still waiting for the Yachtsman manager to call her. I email her directly back and tell her my patients is at an end, I have been more than cooperative as have my guests with trying to fix this problem, we are now in a place where we may have to use two table credits instead of one from our dining plans, we have agreed to move back our time, all of my guest are waiting to learn the plans so they can continue making their other ADRs. Basically I told her I want dinner plans by end of business day on Monday or I will be speaking with her superior...whoever the heck that might be...come Tuesday morning.
I am so unhappy.
I feel like this lady knows she is in error, and is trying to stall me as long as she can before she has to face the music. I DON'T believe the manager at the Yachtsman has ignored the two phone calls and three emails she has sent. I feel she thinks I am an idiot. Which makes me all the madder!
Any advice out there?
Has this ever happened to anyone?
Who am I to call come Tuesday morning when I still have no dinner plans?
Thanks in advance for any input/advice
). It's the best you can do really.
We are wishing you the best!
