has anyone had issues redeeming the TS3 tickets through movie rewards?

[hipchickie]

I got one to go through, but I can't get the second one to go through. If I click on the banner it says I already redeemed the promo (which I have, but only for one ticket)

I have emailed them 3 times about this already, and the only response told me to click on the banner (which I already explained to them did not work!!) or to go to my points and click on the special offers banner - which brings me to the same exact screen which says I already redeemed it.
Any ideas to get this to work?

Does anyone know another way to get a hold of them? They take forever to answer emails, and now opening day is about a week away My kids are going to be so sad if we can't go because of this.

 

[pilesoflaundry]

I had the same problem at first but I know I got it to work. I wish I could remember how...bear with me I did it when I first bought the movie over a month ago but I will try and remember and get back to you.

Do you have 2 of the same movie? I had one of ts1 and one of ts2 and eventually got my tickets.

 

[hipchickie]

No, I have the 2 different movies.

I posted on the facebook page as well, maybe that will get a faster response. If I get a response from them first, I will post the answer in case anyone else has this issue

 

[bumbershoot]

Everyone was having this issue...me too. I did some trick to get it..oh if only I could remember it. It'll be all over the DMR FB pages, back a few months ago, and if you go back a few months ago here, it'll be here, too.

 

[JoiseyMom]

I printed my last week....first entered one, and then the other. I was afraid of what would happen after reading all the horror stories...but mine worked without a glitch.

 

[Avonlady1001]

I have the same problem...and NO response from my emails to DMR! If there's a trick, I'd love it if someone could remember! LOL

 

[stout]

Log in. Enter both codes. Click on My Points. Then click on Special Offers tab. You should see two TS3 free ticket offers. Each one will have a link for a different free movie ticket. Hope that helps. I was able to print one in my name and one in DH's name.

 

[Avonlady1001]

Log in. Enter both codes. Click on My Points. Then click on Special Offers tab. You should see two TS3 free ticket offers. Each one will have a link for a different free movie ticket. Hope that helps. I was able to print one in my name and one in DH's name.

Not for me! There are 2 tickets under the Special Offers...but they are identical and both attached to the one dvd. LOL I have no luck! BUT, on facebook, the same person from DMR answers everyone's posts & says to email her if they have any problems. I emailed her directly & am hoping for some help.

Her email is pennycostley@disneyhelp.com. I'm sure it's fine to email her about this if anyone needs to. She seems to be helping people w/ this.

 

[richmond282]

Log in. Click on "My Points" tab. Click on "Special Offers" tab (this is different than the regular special offer tab.) You'll have a link to "redeem now" HTH!

 

[lori123]

Did you get a duplicate e-mail/message code? Or are you supposed to have two tickets? When I registered for my tickets I was sent the 2 different codes 2 times - so two of them were just duplicate e-mails. I am wondering if that is the problem some are having? They were just sent double confirmations which looks like you have more tickets than you should - but the codes are the same. I am having a hard time explaining this - does any of it make sense? LOL

 

[WDWorBUST]

Also google Disney Movie Rewards phone number and you should be able to locate a phone number for them. I had a problem where they wiped out my entire points balance (almost 3000) and emailed them at least 3 times and never got a response. I finally googled and found a number and got it straightened out with one phone call. Once you get a live person I will say their customer service was great! But trying to get to a live person was the trick!