Last week at BWV I had a studio ,preferred view. When we went in the room there was a funny odor. I called housekeeping and they sent someone up to spray a deoderizer. It didn't work. Then they set up a hepa filter to remove the odor. We slept with it on all night. In the morning the odor seemed to be gone,so we call housekeeping and told them to remove the filter. When we got back from the parks the odor was still there. I went to the front desk and told the CM there, she said because we were there on points she would have to charge us for a room change, and there were no preferred view studios available. I told her that we told them about the problem as soon as we walked in the door. And we tried to have it rectified before we used the room. She went in the back room and conferred with her supervisor and came out with a 1 BR and an apoligy. I was not looking for an upgrade,just a room without an odor. Thats the good news, the bad news is now I have to change my ressie in January from a studio to a 1BR, my wife won't go back to a studio. I can see another resale coming.
Regards, Rich