Has anybody booked with Alpharooms under 'Pay hotel direct'?

MummyMinnie

Mouseketeer
Joined
Aug 13, 2008
Messages
491
As the title says really. We booked a hotel with them under their offer of pay hotel direct but they've tried to take the money today. We don't go until the second week of Easter. The only reason they've not been able to take it is somebody cloned my card so had been cancelled. My husband is speaking to them at the moment but we were always under the impression you pay when you arrive at the hotel. I know we've done that before, maybe it was with Expedia. So annoying. I'm just trying to find their T&C's they're being very unhelpful. Thanks.
 
I had a similar experience with Expedia. Booked 7 nights at a hotel outside Disney California, on a pay at the hotel offer. I had the funds in credit available on my credit card, but the hotel tried to take payment for the first night as a "confirmation" whilst we were in Las Vegas the week before. As the payment request failed and they tried to call me at home, I was unaware that the booking had been put on hold until we arrived at the hotel after travelling across from Vegas by bus. Luckily, the hotel had kept a room open in case we "turned up" but there was a horrible moment where I thought there was no room at the inn.

Always worth double checking these pay when you arrive deals, they are not always as they seem.

Hope you get sorted soon.
 












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