I had some major problems with the
Disney store last year, and when I contacted them we discovered that the password from the Pixie Hollow website was interfering with the
Disneystore password and user account. When we deleted all the Pixie Hollow info and password, everything then worked fine on the rest of my DL websites. I would contact them via Email and explain the situation and see if they can fix it. Since then I've had no problems. I could be something simple that's causing the problems, but either way, I hope that you can get the problems you've been having resolved.
Ahhhh...what you described, Trish, sounds like the dreaded problem that I and others have had with the Disney family of websites.
For those of you out there who may not know, there are a bunch of different websites or branches of Disney that all belong to the Disney family (it's called the "Disney FOS" - or Family of Sites, I think it is? Maybe Family of Services? Anyway, it's FOS, and you will sometimes even see "FOS" on some of the emails you get). They are all under the huge Disney umbrella. They include but are
not limited to:
Disneyland, Disney Family, Disney Family Fun, Disney Movie Rewards,
D23, Disneystoreonline, Disney.com, ESPN
and ABC -
or any local affiliate of ABC (like whoever the local ABC news station is in your area). There are many others as well but I cannot recall all of them. Sometimes it's hard to know exactly which sites might be part of the Disney FOS.
Also, if there are special contests that Disney puts up on one of their sites in the FOS, your log-in info would work for those as well. (Notice that I said contests that Disney puts up on one of their FOS sites - if it's a contest sponsored by another company and the prize is a Disney trip or whatever, that's not the same thing.)
Disney's PhotoPass Service is, for some strange reason,
not part of the Disney FOS. Just like the Fast Passes for Roger Rabbit's Car Toon Spin are on a different FP system and disconnected from the main FP network in DL, PhotoPass is disconnected from the Disney FOS!
Anyway, unbeknownst to many of us, when we sign up with one of the sites in the FOS - let's say, the Disneyland website because we want to buy gift cards or e-tickets - the Password and User name for that site are going to be the same for ALL of the websites in the Disney FOS, even the sites we don't realize are in the FOS.
Now, this would seem easy because it means one universal password and one universal user name for
all of these Disney sites. Easy to remember, right?
Well, yes, it's easy - in most cases. However, not all of the sites in the Disney FOS ask for the User Name and Password only. Sometimes you will encounter a site that wants a "Member name/ID"
and an e-mail address
and a Password. Or they want the email instead of the Member Name. Or they want the User Name instead of the Member name. Whatever. Somehow the combination of info that they require is slightly different from what the other FOS sites want. I was trying to enter a contest on one site in the FOS and it asked for some combination of these things that, for some reason, did not jibe with the combination of info I used to log into the DLR website. Also, on another occasion I was trying to enter a contest on my local ABC station's website and what they required did not quite jibe with the combo of info I used to log onto other FOS sites. So when I tried to change the info to be able to log in and enter the contest, it ended up changing the password and info for all of the FOS sites.
If all of the FOS sites simply asked for a User name (and that could be the e-mail address) and a password and
that's it, then no one would have any trouble. I pretty much use the same password for all places anyway, so it wasn't like I was trying to be jazzy and switch things up. But when you run into one FOS website that wants a third bit of info in addition to the User Name and Password, or they call it a "Member Name" instead of a "User ID" or whatever, sometimes their system/database gets confused and doesn't process it and you will encounter problems trying to log in and access accounts, enter contests, etc.