Guides

[MinnieVanMom]

Can I request a switch in guides? I have never met my original guide and only see a name that means nothing on adverts that arrive at the mailbox. I don't think I have spoken with him.

I went to the SSR DVC tour and added on points early this year and met Michael. He was very kind and did a good and efficient job. When we went back to Disney a month later we were waiting at Bomas and the man next to us says to DS, I bet you have a horse named Cowboy. It was Michael who after seeing hundreds of people, remembered a key point about our family.

I want Michael to be our guide since we have met him and he did remember us.

How can I get it switched?

 

[vicki_c]

You can call Member Services and request a different guide.

I'm surprised your guide though isn't the one who assisted you when you were there in person - perhaps he/she was off that day or with another buyer.

 

[Jaaron2]

Michael Johnson?

Thats our guide and he is great! Wondering if its the same guide

 

[disneynutz]

You need to call the Preview Center at SSR. The phone number is (800) 800-9100. Ask to speak to a Manager and tell them that you want to change Guides.

Bill

 

[mousefan1972]

We recently changed guides, for the same reason. Our original guide left DVC, and we were randomly assigned someone new. We've never met him. I thought we'd get to when we added on while staying at BLT last month. But then we found out that he's a "work at home" guide, meaning we would never meet him. We met with a wonderful woman who we immediately liked to do our add on. Once home, I called and she is now our guide.