Guide Question

[mlholster]

We bought 3, 160 point contracts at BLT while we were in DisneyWorld April 1-3. Our guide had just come back from vacation and we were putting all the new incentives in play since it was early April and they had just come out. Well turns out the price kept changing because you can only combine so many incentives. So he tells us he has good news and bad news as we are ready to sign. Ok we understand he was just figuring out all the new incentives, even though it really felt like a bait and switch. We come home on Friday the 3rd and by Tuesday the 7th we call back and want to purchase 2 more 160 point contracts. We didn't hear from him for 2 days so we go to the mall and talk to the Doorway to Dreams people and they start throwing around adding on and or maybe cancelling the first 3 contracts and doing it all at 1 time, even had a manger come and welcome us. Everything is wonderful and so nice to us. We get a call Easter Sunday that our original guide has been working on this for us and we should be working through him even though he never calls back. He promises to call the next day and no call. Then he calls us Monday with an idea he thinks will save us some money and is 95 percent sure it will fly through corporate. Finally called him last night and he is still emailing and promised again to call today Saturday the 18th. No call today. So in perspective we called on the 7th and have not had any luck in securing any incentives other than the $8.00 off today the
18th, even though all the people we spoke to have assured us we can.
This has been so frustrating, has anyone else experienced this type of treatment? We did not finance so I guess we may not be that valuable to them but still. Is it always such a hassle to try to give Disney more money?

 

[TIGGERmetoo]

What I would do, is see if you guide calls you on Monday and if not, call MS and ask for a different guide.

 

[mlholster]

We wondered about asking for a new guide. When we spoke to a guide at the mall we made it clear we already had a guide. He said no problem they can work together but then sent us back to the original guide. I just don't understand why it is such a hassle. Is this normal?

 

[Sandisw]

It sounds like your guide is trying to get approval for you so that you can maximize the incentives on all of the contracts.

I know when I wanted to change some terms of my contract that required manager's approval, it took a while to get the answer.

While this is no excuse for why the guide has not returned your call, it may be that he has no answers. Do you have an email for him? I find that this is a very easy way to get responses from my guide.

But I agree with others, if, by Monday, you do not hear from them, I would ask to talk to a manager about the situation.

Good luck!

 

[mlholster]

Thanks for the replies. At this point I do feel like we have given him enough time. Since he has a proven history of not returning calls, he should just not promise to call the next day.
I realize we are not his only customers and this has been a really busy week I still feel a call would have been appropiate since he said he would call.
While at Disney we did ask if we could email and he refused. I guess with everything he had promised us he could be in a lot trouble since he can't produce.
I feel like we are being strung along until the incentives expire.
I hope the DVC is worth all this.

 

[CarolAnnC]

Sorry to hear of your experience. FYI, the DVC Guides are not allowed to email clients. Now some may do so, but the official rule is no emailing.

Best of luck - I would say Yes, DVC is definitely worth it!

 

[DVC4me4Ever]

It really sounds like you have a guide that is not meeting your needs. If it were me, I would call to MS and ask for a Manager and demand an answer to your lingering issue AND tell them you want reassigned to another guide and I would STRONGLY suggest you giving them who you want and not letting DVC decide for you.

Any way this turns out, I wish you only the best and DVC is worth it!!! All things worth it in life take diligence and you will be glad when it is all over that you have the points and the appropriate incentives.

Good Luck!!!!!

 

[TyGuy]

Thanks for the replies. At this point I do feel like we have given him enough time. Since he has a proven history of not returning calls, he should just not promise to call the next day.
I realize we are not his only customers and this has been a really busy week I still feel a call would have been appropiate since he said he would call.
While at Disney we did ask if we could email and he refused. I guess with everything he had promised us he could be in a lot trouble since he can't produce.
I feel like we are being strung along until the incentives expire.
I hope the DVC is worth all this.

We were having the same problem with our guide. I called and spoke to a manager. The manager said he would make sure she responded on a timely basis. After that, she returned calls right away and even went as far as calling me back on he day off and leaving me her cell phone number.

As a side note, (an in no way excusing your guide for not calling back), but when I spoke to Quality Assurance over the weekend they said they were extremily busy with new contracts.

 

[mlholster]

I want to share the conclusion to this story. I was going to call today Monday the 20th and tell our guide we were going to another guide since we didn't seem to be a good fit. I was waiting until the afternoon to make the call. Our guide called at noon and had some very good news for us. It seems that everything worked out and he is sending the documents in the mail for our signatures. Yipee I am very glad this has worked out.
Thanks everyone for the encouragement and replies.

 

[5forDiz]

I want to share the conclusion to this story. I was going to call today Monday the 20th and tell our guide we were going to another guide since we didn't seem to be a good fit. I was waiting until the afternoon to make the call. Our guide called at noon and had some very good news for us. It seems that everything worked out and he is sending the documents in the mail for our signatures. Yipee I am very glad this has worked out.
Thanks everyone for the encouragement and replies.

Glad to hear everything worked out for you

May you and your family enjoy wonderful DVC adventures together

in the years to come

 

[sanbornangel]

Sorry to hear of your experience. FYI, the DVC Guides are not allowed to email clients. Now some may do so, but the official rule is no email

We called our guide twice in a week. The second time we left a detailed message of what we wanted to add on, and that we had some questions about resale vs incentives. He never returned our call. He instead emailed us and said that if we could call him he could explain the incentives. We are currently waiting on a purchase through resale. I was very upset that he didn't take the time to call us back.

 

[Sandisw]

I want to share the conclusion to this story. I was going to call today Monday the 20th and tell our guide we were going to another guide since we didn't seem to be a good fit. I was waiting until the afternoon to make the call. Our guide called at noon and had some very good news for us. It seems that everything worked out and he is sending the documents in the mail for our signatures. Yipee I am very glad this has worked out.
Thanks everyone for the encouragement and replies.

Congratulations and I am happy to hear that everything worked out. It sounds like your guide was working hard behind the scences to get you the best deal but they just don't realize, LOL, how anxious we are as buyers!!!

 

[mlholster]

LOL, how anxious we are as buyers



That is so true!