There are always so many requests for guest services at the parks that you will be asked by several operators if they can assist you and than you will go to a coordinator and than to a manager 90% of the time. It is even hard for us as cast members to reach guest relations in the parks. Is it something that your resort could work on for you?? I would hate to see you get the run around and get frustrated. Dont' misunderstand you could get lucky and have the one cast member put you through!! Good Luck!! Try calling 407-824-2222 that is the global disney operator for all if Walt Disney World!!