I have to respectiviely diagree. You have no idea what was avoidable or not from theiir position. These are people that also have a family to tend to. They work out of their home. They have a small child (I know there is at least one from my conversation with them in January). They use their own cars and their time to run the business. There is no way to know how much the storm affected them and their home and family. I am sure the highly regretted the situation but did what they had to do for their safety and their families safety. I think it would have been easier for room service to run than it would have been for them to deliver. Also, who knows what grocery stores were closed during the storm or from damage after? They buy your stuff usually right before delivery so it is fresh, if they could not get to the store or the store they were going to go to was closed, that would have been another issue. To me and my family it would not be worth my saftey to deliver groceries for a measely $15-$20 if it meant a risk to me. As far as the 2 days after the storm, maybe they had other families to deliver to on those days that were supposed to be delivered before you in the first place. As for taking the cab at midnight with 3 kids, I would have never done that unless I was on my way to an urgent care or a hospital. I would have waited to get groceries until the next morning. JMHO.