Got membership number...then put on hold and disconnected.

[Sandisw]

you just need to have a little patience you bought a product for the next 20-30-40 years not the next 6 months. A few more days while they sort out an IT glitch shouldn't be the end of the world. i get that you are excited but still patience helps.

I agree. They do say that is between 2 to 3 weeks from close to being able to make a reservation and while its exciting to want it done faster it sounds like Disney is still in this timeframe so not really understanding the extreme frustration either. I think calling constantly during that time adds to it thought and with closing on the 17th. We are just at 2 weeks so really par for the course for resale.

 

[JessLCH]

Thanks! I had no idea that's all I needed to book. They called me back today and everything was in the system. I set my account up and was able to book what I needed.

I appreciate all the help!

Glad to hear it!

 

[ImagineerTHAT]

I agree. They do say that is between 2 to 3 weeks from close to being able to make a reservation and while its exciting to want it done faster it sounds like Disney is still in this timeframe so not really understanding the extreme frustration either. I think calling constantly during that time adds to it thought and with closing on the 17th. We are just at 2 weeks so really par for the course for resale.

It's the customer service in general. The whole process made me feel like I wasn't important. Also, the 20 min hold time and being disconnected at the end just put the icing on the cake. Many people were generally rude and made me feel like I wasn't worth their time.

You guys sound like the reps on the phone...they must be good at brainwashing people. "Yes you spent $16K just to visit our parks...stop complaining and be more patient...we will take as much time as we possibly can and then treat you like you are annoying us. This is the process sir, we do it to annoy you. Are you annoyed? Good. Now remember that you love our parks and our company, so forget all about this experience. You won't forget? OK, well we don't care."

Just because it's the accepted process doesn't mean it's right.

 

[Sandisw]

It's the customer service in general. The whole process made me feel like I wasn't important. Also, the 20 min hold time and being disconnected at the end just put the icing on the cake. Many people were generally rude and made me feel like I wasn't worth their time.

You guys sound like the reps on the phone...they must be good at brainwashing people. "Yes you spent $16K just to visit our parks...stop complaining and be more patient...we will take as much time as we possibly can and then treat you like you are annoying us. This is the process sir, we do it to annoy you. Are you annoyed? Good. Now remember that you love our parks and our company, so forget all about this experience. You won't forget? OK, well we don't care."

Just because it's the accepted process doesn't mean it's right.

If your frustration was with the rudeness, then I agree, there is no need for that and regardless of how you buy,it should not happen. I was responding to being frustrated that you kept calling only to find out that it wasn't in and then upset because there were glitches.

If I misunderstood, then I apologize. But, my point was, if you had not been calling as much as you did or had simply waited until the full two weeks before checking, the amount of frustration you felt would have been less and its possible, some of what you dealt with would not have happened.

This has nothing to do with brainwashing or anything, but rather looking at it from a realistic standpoint. When you buy resale, the process is longer. When I added on in The winter, it took just about 14 days to have the points in my account and ready to use. That is what was listed in my closing email. Was i anxious? Of course! But, I knew going in not to even bother checking until that point. I get you are excited and we are happy for you. But, we also wanted you to realize that the timeline you experienced is normal for resales and not something unusual specifically geared to issues with your new purchase.

 

[gonzalj1]

Customer service is less about making sure its right the first time but more about how you handle problems when they arise IMO.

All companies, even Disney, are run and staffed by humans which makes perfection impossible. Keep this in mind when dealing with them and you'll be fine.

When there's an issue then you should expect prompt resolution. I agree. And rudeness is unacceptable. You should report it to member satisfaction.

For the record, we've been members for 12 years and have had nothing but good experiences. Never had any issues with ressies, points or any other problems. YMMV.

 

[Judique]

It's the customer service in general. The whole process made me feel like I wasn't important. Also, the 20 min hold time and being disconnected at the end just put the icing on the cake. Many people were generally rude and made me feel like I wasn't worth their time.

You guys sound like the reps on the phone...they must be good at brainwashing people. "Yes you spent $16K just to visit our parks...stop complaining and be more patient...we will take as much time as we possibly can and then treat you like you are annoying us. This is the process sir, we do it to annoy you. Are you annoyed? Good. Now remember that you love our parks and our company, so forget all about this experience. You won't forget? OK, well we don't care."

Just because it's the accepted process doesn't mean it's right.

Much of what you said gave me a chuckle!

However, that said, I've enjoyed my purchase for almost 14 years with very few bumps in the road. And I've never had a bad vacation overall, even when I've had issues to deal with.

So, WELCOME HOME!!!