Got membership number...then put on hold and disconnected.

[ImagineerTHAT]

So I have been calling every few days since my contract closed on 7/17. Deed posted 7/18 to the OC website.

Just called member services this afternoon and my contract was in the system! She verified my points and contract.

She then verified my address, phone number, and email and then I asked for my membership number. She gave it to me happily. Then I asked how do I use dvcmember.com and she said you need your Club ID and Activation Code. She was about to give it to me, then put me on hold for 10 min.

She came back on and said your contract hasn't closed with the state yet. It could take up to 2-3 weeks. I said my deed posted on the OC website on 7/18 and I have a membership number??? She put my on hold for another 10 minutes then I was disconnected from the call after 25 minutes.

I hate to say it, but my experience so far with member services is not good. I hope it gets better with time.

Can anyone verify how I am going to receive this Activation Code and Club ID? Does it come via email? So close to booking!!!!

 

[Apps]

So I have been calling every few days since my contract closed on 7/17. Deed posted 7/18 to the OC website.

Just called member services this afternoon and my contract was in the system! She verified my points and contract.

She then verified my address, phone number, and email and then I asked for my membership number. She gave it to me happily. Then I asked how do I use dvcmember.com and she said you need your Club ID and Activation Code. She was about to give it to me, then put me on hold for 10 min.

She came back on and said your contract hasn't closed with the state yet. It could take up to 2-3 weeks. I said my deed posted on the OC website on 7/18 and I have a membership number??? She put my on hold for another 10 minutes then I was disconnected from the call after 25 minutes.

I hate to say it, but my experience so far with member services is not good. I hope it gets better with time.

Can anyone verify how I am going to receive this Activation Code and Club ID? Does it come via email? So close to booking!!!!

Keep trying. If they have your membership number, they can give you an activation code and Club ID. Soon as I got my membership, i called member services and she helped me with everything.

 

[ImagineerTHAT]

Called back and asked again. They can't figure out why the "other" system isn't showing the ID and code. They had to put in a help request with the tech team and she said I may not hear back until Friday.

I hope Disney knows that my image of them is much different after this experience.

 

[twinsouvenirs]

i seriously wish DVC members could volunteer to fix some of these systems. I am sure we all have enough brainpower and will to streamline this stuff!!

 

[Apps]

Called back and asked again. They can't figure out why the "other" system isn't showing the ID and code. They had to put in a help request with the tech team and she said I may not hear back until Friday.

I hope Disney knows that my image of them is much different after this experience.

You may have not given them enough time to fully implement your membership in the system. I waited for the member number to arrive in the mail.

 

[Sandisw]

They do typically say it takes about two weeks or so from closing until you are fully in and ready to go. Since you are just hitting that, I am sure it won't be much longer..

Congratulations!!

 

[Missyrose]

Called back and asked again. They can't figure out why the "other" system isn't showing the ID and code. They had to put in a help request with the tech team and she said I may not hear back until Friday.

I hope Disney knows that my image of them is much different after this experience.

This is going to sound snarky, but I hope you know that Disney really doesn't care much about your image of them now that you've just committed to return to their resorts for the next 30-50 years. They've got you and they know it. It could very well be an IT glitch with your new account, so give it a few days to see if they straighten it out. If they haven't called you by Saturday, then call back and say that you have your membership number and you need to get your online activation code.

 

[ImagineerTHAT]

This is going to sound snarky, but I hope you know that Disney really doesn't care much about your image of them now that you've just committed to return to their resorts for the next 30-50 years. They've got you and they know it. It could very well be an IT glitch with your new account, so give it a few days to see if they straighten it out. If they haven't called you by Saturday, then call back and say that you have your membership number and you need to get your online activation code.

It doesn't sound snarky, and I understand your comment. DVC and DVD might not care as much, but other aspects of the company do care. The parks division cares. DCL cares. The motion picture side cares. My image of Disney can easily be clouded by this one division of their company that so far has created a terrible experience. Disney is in the business of making magic. This was far from magical.

I would have no problem turning around and selling my contract if this is the way they treat members. I'll give it a few trips and hopefully I am convinced that it's just the resale process that is sour.

 

[Apps]

It doesn't sound snarky, and I understand your comment. DVC and DVD might not care as much, but other aspects of the company do care. The parks division cares. DCL cares. The motion picture side cares. My image of Disney can easily be clouded by this one division of their company that so far has created a terrible experience. Disney is in the business of making magic. This was far from magical.

I would have no problem turning around and selling my contract if this is the way they treat members. I'll give it a few trips and hopefully I am convinced that it's just the resale process that is sour.

I'd be thrilled if I could sell my points in 10yrs time at the same price i bought them...imagine the money i would have saved

In theory, you could buy resale, take a couple years of trips and if resale values hold, sell them and have saved a lot of money

I have an Aulani trip that i priced out at $5.5k. Decided i'd look at DVC and paid about $10k for the points. Only used 1.25x my yearly allowance for the same trip You'll find DVC to be a great deal

 

[ELMC]

It doesn't sound snarky, and I understand your comment. DVC and DVD might not care as much, but other aspects of the company do care. The parks division cares. DCL cares. The motion picture side cares. My image of Disney can easily be clouded by this one division of their company that so far has created a terrible experience. Disney is in the business of making magic. This was far from magical.

I would have no problem turning around and selling my contract if this is the way they treat members. I'll give it a few trips and hopefully I am convinced that it's just the resale process that is sour.

I understand that you are upset with the process, but please know that this is deliberate. They want to make buying resale as painful as possible. We've seen it here on the boards, people saying that they will only buy direct because they don't want to deal with the hassles. Mission accomplished. Please know, however, that once your membership is processed (on THEIR schedule, not yours) that you will receive excellent treatment.

 

[ImagineerTHAT]

I'd be thrilled if I could sell my points in 10yrs time at the same price i bought them...imagine the money i would have saved

In theory, you could buy resale, take a couple years of trips and if resale values hold, sell them and have saved a lot of money

I have an Aulani trip that i priced out at $5.5k. Decided i'd look at DVC and paid about $10k for the points. Only used 1.25x my yearly allowance for the same trip You'll find DVC to be a great deal

Exactly right.

I got a loaded contract, so even if I use 250 points and stay in a Treehouse for a week I can deduct the 5-6 thousand that would cost me cash. I was considering this trip before I bought anyway.

Also, I don't "expect" anything with resale values. It would be nice if they kept up their value, but honestly I bought my contract to use it for many years, not turn it. Hopefully they make up for the resale process. I do know that at this point I'm far from stuck with this for 50 years though.

 

[ImagineerTHAT]

I understand that you are upset with the process, but please know that this is deliberate. They want to make buying resale as painful as possible. We've seen it here on the boards, people saying that they will only buy direct because they don't want to deal with the hassles. Mission accomplished. Please know, however, that once your membership is processed (on THEIR schedule, not yours) that you will receive excellent treatment.

This process didn't convince me that direct is the way to go at all, so mission not so much accomplished. It did show me that you can be treated second class by Disney when enough money is at stake. I wouldn't be able to buy direct at a resort where resale is available...my mind doesn't compute that.

Thanks for the words of encouragement though. I'm excited to be a member and I trust that you are right...they will make the headache up to me.

 

[PCMama]

So I have been calling every few days since my contract closed on 7/17. Deed posted 7/18 to the OC website.

Just called member services this afternoon and my contract was in the system! She verified my points and contract.

She then verified my address, phone number, and email and then I asked for my membership number. She gave it to me happily. Then I asked how do I use dvcmember.com and she said you need your Club ID and Activation Code. She was about to give it to me, then put me on hold for 10 min.

She came back on and said your contract hasn't closed with the state yet. It could take up to 2-3 weeks. I said my deed posted on the OC website on 7/18 and I have a membership number??? She put my on hold for another 10 minutes then I was disconnected from the call after 25 minutes.

I hate to say it, but my experience so far with member services is not good. I hope it gets better with time.

Can anyone verify how I am going to receive this Activation Code and Club ID? Does it come via email? So close to booking!!!!

You can book over the phone with just your member number. Call back and just book.. your activation code etc will come.

 

[nkosiek]

You can book over the phone with just your member number. Call back and just book.. your activation code etc will come.

THIS! If all you're looking to do is book, I can't understand why none of the other people before PCMama didn't tell you just to call back to book. Sometimes I swear people on here like to pile one/moan and groan instead of helping to solve an issue that can be done so easily.

Call, give them your number and tell them you'd like to book. If you have any issues at that point ask to speak to a manager.

 

[disneynutz]

I understand that you are upset with the process, but please know that this is deliberate. They want to make buying resale as painful as possible. We've seen it here on the boards, people saying that they will only buy direct because they don't want to deal with the hassles. Mission accomplished. Please know, however, that once your membership is processed (on THEIR schedule, not yours) that you will receive excellent treatment.

I wouldn't say excellent treatment, far from it. Over the years we have had all kinds of problems with the DVC, account issues, reservation issues, software issues, CM's making mistakes, missing points, extra points, room problems.

I have been very active in communicating the good and the bad to Disney. We have owned during three different sets of management, I have met and had meetings with the first two and for the life of me I can't understand why they don't fix the reoccurring problems. Either they don't want to take the time, they can't fix the problems for some reason, or they just don't care.

How hard is it to clean a room, do spot inspections, and fire the CM's that aren't doing their job? Why can't they keep to the cleaning schedule published by the DVC?

Now back to the show.

Bill

 

[JessLCH]

Any update, ImagineerTHAT?

 

[ImagineerTHAT]

THIS! If all you're looking to do is book, I can't understand why none of the other people before PCMama didn't tell you just to call back to book. Sometimes I swear people on here like to pile one/moan and groan instead of helping to solve an issue that can be done so easily.

Call, give them your number and tell them you'd like to book. If you have any issues at that point ask to speak to a manager.

Thanks! I had no idea that's all I needed to book. They called me back today and everything was in the system. I set my account up and was able to book what I needed.

I appreciate all the help!

 

[ImagineerTHAT]

I wouldn't say excellent treatment, far from it. Over the years we have had all kinds of problems with the DVC, account issues, reservation issues, software issues, CM's making mistakes, missing points, extra points, room problems.

I have been very active in communicating the good and the bad to Disney. We have owned during three different sets of management, I have met and had meetings with the first two and for the life of me I can't understand why they don't fix the reoccurring problems. Either they don't want to take the time, they can't fix the problems for some reason, or they just don't care.

How hard is it to clean a room, do spot inspections, and fire the CM's that aren't doing their job? Why can't they keep to the cleaning schedule published by the DVC?

Now back to the show.

Bill

One thing I won't be able to stand is a lack of being provided what I'm paying for. The list of problems you've had over the years worries me. Especially if I can't do anything to help facilitate getting them corrected.

 

[Minniesgal]

It doesn't sound snarky, and I understand your comment. DVC and DVD might not care as much, but other aspects of the company do care. The parks division cares. DCL cares. The motion picture side cares. My image of Disney can easily be clouded by this one division of their company that so far has created a terrible experience. Disney is in the business of making magic. This was far from magical.

I would have no problem turning around and selling my contract if this is the way they treat members. I'll give it a few trips and hopefully I am convinced that it's just the resale process that is sour.

you just need to have a little patience you bought a product for the next 20-30-40 years not the next 6 months. A few more days while they sort out an IT glitch shouldn't be the end of the world. i get that you are excited but still patience helps.

 

[ImagineerTHAT]

you just need to have a little patience you bought a product for the next 20-30-40 years not the next 6 months. A few more days while they sort out an IT glitch shouldn't be the end of the world. i get that you are excited but still patience helps.

You have no idea how my purchase went...or how patient I have already been. I've never spent this much money and had a company purposefully delay me over and over again. I'm not excited...I have 150 rental points that expire in Feb that equate to direct $$$$ in my pocket.

Thanks for the advice though.....